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Emmanuel Angeles Solis

About Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

Entries by Emmanuel Angeles Solis

6 factors to consider in offshore investment

November 29, 2023 in BPO /by Emmanuel Angeles Solis

Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services.  Outsourcing has become a strategic move, providing cost-effective solutions without compromising service […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

The Real Value Of Site Location In Outsourcing

November 8, 2023 /1 Comment/in BPO /by Emmanuel Angeles Solis

You are about to outsource, and choosing the right location for your contact center operations can make all the difference. At Redial BPO, we’ve always recognized the importance of selecting the perfect site for our offices. In this blog, we’ll share our experience as a contact center company and shed light on the crucial elements […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

5 Worst Ways of Scaring Customers Away

October 18, 2023 in BPO /by Emmanuel Angeles Solis

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

New challenges for financial companies, how to solve them? 

October 5, 2023 in BPO /by Emmanuel Angeles Solis

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges.   Either from regulatory changes or technological disruptions, this competitive sector receives constant demands from clients worldwide.   This blog will delve into the most recent challenges financial companies might […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

Strategies To Deal With Work Stress 

September 20, 2023 in Redial Culture /by Emmanuel Angeles Solis

Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues.   Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress.  […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

5 Things To Consider Before Hiring A Call Center

September 6, 2023 in BPO /by Emmanuel Angeles Solis

Is your company growing and knows how important customer service is to success?   Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center.   Outsourcing customer support to a call center can offer several advantages, including cost savings and improved […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

What to consider for debt collection services

August 16, 2023 in BPO /by Emmanuel Angeles Solis

Every day we are witnessing the rise of successful financial and credit companies.   According to data from Boston Consulting Group, from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%.   As companies adapt to the complex debt collection services, it becomes […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

The role of community impact in offshore expansion

August 2, 2023 in Redial Culture /by Emmanuel Angeles Solis

With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well.  Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

Key activities for every call center operation 

July 20, 2023 in CX and Services /by Emmanuel Angeles Solis

A well-managed call center can significantly impact a company’s reputation and success. To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities.  So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

5 Trends to Look Out for in the Banking Business

July 13, 2023 in BPO /by Emmanuel Angeles Solis

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions.   And will continue to do it.   Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider.  Staying ahead of the curve is […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/
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