Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. What are the top places aiming to invest in and generate more opportunities for companies and their people? South Africa If you […]
A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business. Virtual & […]
For the past few decades, the gaming market has been growing at an exponential rate. Already with a worth of US$197.00bn in 2022. This trend is expected to continue, and analysts predict that it will become an industry worth $ US$285.00bn by 2027. The popularity of constant & endless games can partly be attributed to their […]
Let’s start by saying that data mining is a technique through which useful information and knowledge can be obtained from a large amount of data. It helps obtain valuable insights into your business, customers, or other areas by analyzing structured and unstructured sources of information. This method, applied in the healthcare industry, can give accurate […]
We all (or should) have as a main objective, develop a work culture that encourages the general well-being of employees. The employee will always be the basis of production, and production is what will give the company results and, indeed, a return on investment if the conditions in which they find themselves are appropriate. So, it […]
I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. The recent changes and behavior of the markets have […]
I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience. Ensuring those skills with the capacity to create a positive impact […]
The introduction to the client and the onboarding process is fundamental since it establishes trust and proper management for a lasting partnership. Putting it another way, it is the first official “hello” that will determine the impression of both parties that are about to work together. It is also the moment when the process must […]
It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs. Reasons such as the pandemic and supply chain failures have motivated various companies to nearshore because of its proximity […]
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