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Call Centers in Mexico The Real Value Of Nearshore Call Centers

January 15, 2021/in BPO /by Veronica Mascareno

The Call Center Industry can be a challenging environment, as businesses grow the need to have exceptional customer experience becomes a growing factor for everyday operations.

Numbers do not lie, the battle for customer experience and excellent service rage on as businesses turn more and more to it as a solution to maintain a loyal customer base as well as increase the visibility of the brand and company culture.

There are many solutions to the requirements of a business, one key factor in becoming competitive in the market involves finding a strong outsourcing partner.

Outsourcing allows the business to grow their Call Center Operation, saving money with exponential growth which in turn provides the ability to serve a larger volume of customers with the best quality of service.

In this article, you will find the most common methods for outsourcing your business which address what is known as Offshore Call Center Operations and Nearshore Call Center Operations.

Offshore Observations That May Hinder Operations

The first option consists of outsourcing your entire Call Center Operation to an offshore partner, while there are considerable benefits there are important observations that have been brought up by Fortune 500 Companies.

Oracle has found some issues with acquiring the right level of English due to the different dialects and the difference in the English language.
Dell initially had moved their operations to India but had to move most of it back to the United States due to cultural and language complaints from their clients, additionally the partners in the Offshore venture were unable to handle the large volume of calls.
IBM outsourced a large portion of their jobs to an Offshore venture which while beneficial has also turned out to produce a high turnaround in their employee base and erratic continuity in projects.

The Nearshore Call Center Experience

The alternative outsourcing solution involves a Nearshore Call Center partner, primarily focusing on Mexico as there are a considerable number of benefits to be garnered from a country that has such close proximity to the United States.

A Cultural Relationship: Mexico, especially its northern border, has had a long historical relationship with the United States which spans more than two centuries to this date. This has created a large understanding and mix of both cultures that have learned to cooperate with one another.
Business Relationship for the ages: With the cultural relationship has come to a large economical and business relationship which has given considerable insight on how business and industry work inside the United States, an advantage over other partners that do not have a direct land link.
Service as a Priority: In Mexican culture, service is a priority for any business and the needs of the customer, this impacts greatly in the Call Center Industry as it allows to have an exceptional customer experience in every instance without additional investment in training making the country a strong Nearshore Call Center partner.
Speaking with the neighbor: A large advantage, one that is sometimes passed over, involves a large population of bilingual inhabitants inside the country, where numbers place at least 12% of the Mexican population, around 12 million, as being bilingual.

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Infrastructure growing exponentially: One of the key targets of the Mexican Government is infrastructure, in 2019 a large investment of 44 billion dollars was implemented which also focused largely on telecommunications to strengthen businesses and industry.
A home near home: Another oftentimes forgotten key factor in choosing a Nearshore Call Center is the close proximity to the United States, improving communication time, working on the same hours as business and customers alike.
Growing without breaking the bank: It is no secret that there is money to be saved when outsourcing and setting up a Nearshore Call Center in Mexico, the current exchange rate allows for businesses to grow with considerable advantage.
Experience in the field: For the last thirty years the country has been growing as a key partner in the industry, establishing a Nearshore Call Center in Mexico provides a large pool of experience which include specific industry niches that partners in the Offshore region are not as familiar with.

With these key points in mind, it is no wonder that more and more businesses look forward to working with a Nearshore Call Center for their benefits and available solutions from years of experience.

If you have questions about what other benefits you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

We have more than 45 years of experience in the BPO Industry and can help you to reap all of the benefits with a fast return on investment.

^[1] https://www.magellan-solutions.com/blog/companies-that-outsource-to-india/

^[2] https://www.cnet.com/news/for-dell-indian-call-center-failure-a-lesson/

^[3] https://foliovision.com/2018/03/why-not-buy-ibm

^[4] https://web.archive.org/web/20141010232359/http://consulta.mx/web/images/MexicoOpina/2013/NA_MEXICANOSeIDIOMAS.pdf

^[5] https://www.bloomberg.com/news/articles/2019-11-26/mexico-unveils-44-billion-infrastructure-plan-to-boost-economy

Top 10 reasons to outsource your call center operations to Mexico

Top 10 Reasons to Outsource Your Call Center to Mexico

October 28, 2020/in BPO /by Veronica Mascareno

At RedialBPO we know that your business is important, business continuity, scalability, availability, and business cost are key factors in choosing the right partner when deciding to outsource your business.

Mexico as a nearshore company presents a large opportunity for your business to grow considerably without making it into a simple Cost Center.

Below we have the Top 10 reasons why outsourcing Call Center to Mexico will bring a boost to your business on all fronts.

Competitive Costs and Return on Investment

It is official, every business is looking to make a profit otherwise they would not be on the market. The costs of outsourcing Call Center to Mexico are considerably cheaper than local salary, rents, and infrastructure costs, by moving your operation down to Mexico we pass the savings back to you with great reliability, excellent customer service, and a culture of work that exceeds your expectations.

A Long Historical Relationship

With a long relationship that spans more than two centuries, Mexico is one of the countries that has had considerable interaction with the United States. This includes a deep understanding and compatibility with the culture, language, work ethics, and a business mindset that is set to bring your business to the next level and position you at the head of your field.

Knowing Who We Work With and Why Their Business Is Important

Through the long historical relationship between Mexico and the United States, it is easier for our agents to understand and work together to improve the quality of service delivered to your business. It is guaranteed that through this relationship our agents will have a native understanding of the language as well as cultural and historical important factors that ensure that your customers feel like they are speaking with someone back home.

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Reaching a Larger Market for a Better Price.

There is a considerably large population of Spanish speakers inside the United States, sharing a common background throughout Latin America. This allows our agents to communicate with them with the same ease as with English-speaking customers, closing the gap in language and cultural understanding on both fronts which in turn allows you to tap into a large customer pool that would remain dormant otherwise.

A large talent pool that keeps on giving

With such a long story of business interaction between Mexico and the United States it is evident that the pool of talent has grown considerably, this in turn ensures that we always have the right person for the right job. From this large pool, we pick the best of the best for the job, bringing in talent with years of experience in the fields your business competes in and in turn ensuring that the handover of your Call Center to Mexico is seamless.

An infrastructure that keeps on bettering itself.

Mexico has been investing and improving in its current infrastructure, by building better and cheaper telecommunication dedicated lines, getting up to date hardware and a price that makes growing ease, secure offices, and buildings that ensure that our agents are working in a safe environment while following the new government requirements for the new normality.

Working your time, your days.

Being inside the same time zones ensures that communication flows rapidly in real-time, avoiding having to work odd hours and setting up meeting at inconvenient times which may hinder key elements inside your business or delay the implementations of new processes when these are required.

Spearheading in the business.

At RedialBPO we talk about improving your business and ensuring that quality is always exceeded, by choosing only the best of the available talent pool, experience in the required compliance and quality standards of the United States, ensuring that these are followed accordingly, and providing feedback to all involved parties this ensures that we are keeping your business at the top of the game.

Peace of mind and more time for key items by a strong work ethic.

Outsourcing your Call Center Operation to Mexico helps free up key elements from your business, allowing them to attend to other critical factors while your operation continues to run smoothly through a strong work ethic, Mexicans are known to have a very strong sense of work, time and business in their culture which allows for great peace of mind when attending to critical business items and processes elsewhere in the process.

A strong leader in the BPO and Call Center in Mexico.

Mexico has been assisting businesses in the United States with Outsourcing their business needs seamlessly for decades, aside from the large pool of talent that is available in the country there is a large understanding of how businesses in the United States operate and work, this ensures that your Operation Call Center to Mexico is kept up to date, strong and competitive against other countries competing in the same market.

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With these key items, you can now evaluate and make the right decision for your business to improve its current competitiveness, scalability, and cost.

Compare a Nearshore Call Center VS an Offshore Call Center

October 6, 2020/in BPO /by Veronica Mascareno

In today worlds outsourcing is common practice, as the cost of your operation continues to raise and you are looking to stay competitive in a fierce industry where the first contact is key to ensuring a client or potential customer is satisfied you may be wondering: “What is my best option to outsource my Call Center needs?”.

At RedialBPO we have the answer for you, a Near Shore Solution is effective, both in cost and quality, moving your operation is seamless, and with our considerable expertise in the field, we can guarantee that there will be no impact in this process or quality of service.

You may now be thinking: “That’s great, but what’s in it for me, what does my business earn from moving to a Near Shore operation instead of outsourcing to an Offshore?”.

We would need to first define what is Nearshore and Offshore:

Offshore

A Call Center or entity located outside of your geographical location, that is outside of your current time zone by considerable jumps (e.g.: India or the Philippines).

Nearshore

A Call Center or entity located inside of your geographical location can also be inside your time zone or very close to it. (e.g.: Mexico, Canada, South America, the Caribbean).

We can ensure you that a Near Shore solution is far more competitive to any Offshore Operation currently in the market, we have built a list of key items for your consideration on why RedialBPO is your best option for outsourcing your Call Center needs to a Near Shore Solution.

6 Key Factors for Choosing a Near Shore Call Center

Mi Casa es Su Casa:

Our Tijuana Call Center is just five minutes from across the border, Tijuana has a long history of direct interaction with the California region which has gone for more than a hundred years and with a strong and growing culture of Call Centers and Contacts Centers Industry which has been ongoing for more than twenty years, this means there is experience across the board that can be leveraged.

Large Pool of Experience:

With that said, at RedialBPO we ensure that we only pick out the best of the best from the available pool, our hiring process screens every candidate by making an extensive check of their current skills and their abilities in the Call Center industry.

This is what makes us the Best Call Center in the region, ensuring that the English language, Customer Satisfaction, Cultural Compatibility, and previous experience in the field are some of the main qualities of every agent working at RedialBPO.

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Avoiding Culture Shock:

When we say that we are looking for Cultural Compatibility with all of our agents, our family at RedialBPO, we mean it. We look for people that are familiar with the language and culture to in order to avoid culture shock and barriers, bringing also the possibility of bilingual service, with English and Spanish, to your business at all times which can assist you in growing your market into a segment that currently covers approximately 14% of the population of the United States.

Service around the Clock:

Our main goal is to be there for you 24 hours, 7 days of the week, American and Mexican holidays have no impact on the availability of service while ensuring that be it a day, afternoon, or midnight someone is there to pick up the phone and deliver quality service with fast answers on every call.

Since we are inside the same global Time Zone as you this means that there is no need to make meetings, training, or other communication complicated or hard by putting awkward hours that may affect your operation when a critical item needs to be discussed or improved.

Ensuring you don’t break the bank:

Our costs keep your operation going and letting you grow as fast as you need in a very competitive market, with infrastructure that allows us to keep growing on par with your needs both in quality and service we can make sure that we have the right people, the right infrastructure and the right solution be it Inbound or Outbound in the fields of Telemarketing, Surveys, Lead Generation, Customer Service, Technical Support or other needs that you may require whenever you need them.

Key factors — *Nearshore vs Offshore. Differences*

Spearhead in the Business:

At RedialBPO we ensure that quality and delivery are always the main objectives of our service, by keeping all of our Agents updated with the best practices of the industry, giving them constant training, feedback and ensuring that quality is always beyond your expectations we ensure that your clients and customers are beyond satisfied with the call and making them a return for more of your service.

Making your business grow is our main objective when you choose us as your Call Center Near Shore Partner.

After reading all of these key items the next thing in your mind may be: “That is great, how can I make this happen so that I can grow my business and stay competitive?”

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Delivering Work-at-Home from the Baja Nearshore

April 28, 2020/in BPO /by Veronica Mascareno

Challenging times call for inventive measures. Since the start of the coronavirus pandemic, Redial BPO has remained committed to delivering the best possible outcomes for our clients and their nearshore contact center needs.

That is what their consumers deserve. But what became apparent very quickly was that if Redial BPO was going to ensure seamless delivery, we needed to develop a home-working solution—and fast!

As one of the co-founders of this great company, I am happy to report that Redial BPO is now among the outsourcers in Mexico that can provide clients with a nearshore contact center option alongside work-at-home. This process is new to us, but we are delighted at how it is progressing.

A commitment to quality and care.

To keep our agents safe and healthy, Redial BPO has instituted a series of protective measures in our call center in Tijuana. To complement these efforts, we decided to further this initiative by allowing agents to work from their homes.

Of course, we first identified the campaigns that we felt comfortable sending home with our agents, in order to make certain that they would be appropriate. We then started working with our supervisors to determine the team members that would be best suited to supporting customers from their homes.

Making certain that those agents who were allowed to deliver customer experience from home have appropriate workspaces in their residences was also taken into consideration on who was chosen.

We know How to Keep Information Secure

The next steps in this process involved developing the required legal paperwork for our agents to sign, in order to allow them to perform their duties from home as our full-time employees. This covers their responsibilities, ensuring they take good care of Redial BPO property and technology from their homes.

To be clear, there is no BYOD in our work-from-home program. Redial BPO agents must use our hardware and software. This is vital for us to maintain the important standards that our clients expect.

As well, Redial BPO’s work-at-home approach takes into account compliance and security. Our IT leadership has developed a VPN that connects any home-based agent to our secure network, this ensures a secure back-and-forth flow of data through an encrypted channel.

The use of the internet by our agents at home is filtered and monitored from our servers. Effectively, the experience for Redial BPO agents is identical at home is the same as if they were at our nearshore contact center in the heart of Tijuana.

Fortunately, our work-at-home offering goes beyond compliance and security. It also means a focus on agent management. Redial BPO knows that our best asset is our team of dedicated brand representatives.

For this reason, we have instituted a variety of tools to make certain agents can connect with their teammates, managers or IT support. We want anyone working from home to know that their virtual connection is as solid as if they were in the contact center.

With our first wave of home-based employees up and running, things are off to a great start.

Being Part of the Solution

Redial BPO is proud to have a home-based solution. It is part of a broader and growing offering that we are bringing to the market. This is the first step in providing our clients with a blended customer experience package that combines the best of our Baja nearshore contact center with the power of work-at-home agents. The future of any great contact center company is in its power to adapt to new realities.

While the coronavirus pandemic has been a challenge, this forced Redial BPO to move to the “Work From Home” model and drive another business model for our clients.

At Redial BPO we believe in teamwork and we take pride in our agents for their excellent skills, motivated spirit, and performance-driven mindset. None of this that we do would be possible if it was not for our outstanding team. We understand the importance of teamwork and we thrive to deliver top quality service and outstanding customer satisfaction from our nearshore contact center in Tijuana, Mexico.

For more information about how we can help your business grow, humanize your brand, please get in touch with us and Get a Quote.

Best BCP contact center practices during the coronavirus

Most Important BCP Contact Center Practices Through the Coronavirus.

March 7, 2020/in BPO /by Veronica Mascareno

I take no great pleasure in writing this blog but as one of the co-founders of an emerging nearshore call center in Tijuana, Mexico. I want to share my thoughts with friends and colleagues in the contact center community.

As we all look to fortify our contact centers against the coronavirus and ensure the health of our agents, I would like to share what Redial BPO has done in its Tijuana call center operations.

To be clear, what I will outline here are the steps that we believe are essential in preserving business continuity and driving long-term consumer satisfaction for our growing base of clients.

When the seriousness of the coronavirus became apparent, Redial BPO knew that we needed to take swift action. First, among the most important things that our leadership team decided was to make sure that our business continuity plan was as rock-solid and as relevant as it could be in the face of the current pandemic. This, alongside how best to deal with natural disasters, public security disruptions, and utility failures, Redial BPO added an element that considers seamless management through health care crises.

This plan is now in action. Some of the most important elements include the following:

We upgraded our PCI/HIPAA compliance and can help our clients with even more complex tasks, as the coronavirus means shifting growing volumes of work to our Baja call center.
As a means of reducing the chance of infection, Redial BPO has doubled the number of hand sanitizer stations throughout its Tijuana call center.
We have also ensured that we have a long-term supply of sanitizer on hand, should this crisis become drawn out;
Redial BPO has posted on its internal intranet best practices for hand washing and good hygiene and also posted posters in bathrooms and common areas.
Cleaning has taken on a new level at our Tijuana call center. In fact, Redial BPO has increased the frequency of cleaning in our operations, with all hotspots such as door handles and biometric sensors disinfected every 30 minutes;
Agents are no longer permitted to share headsets with each other or with supervisors. At the end of each shift, all headsets are disinfected.
Redial BPO has engaged the services of a fully licensed medical doctor, who is verifying the vital signs of agents prior to them entering the floor of its Tijuana call center as a way of identifying anyone who may need to be tested for the coronavirus.
Redial BPO has informed its agents that if they are not feeling well or showing any coronavirus symptoms, they are to leave for testing immediately. They will be paid until the end of that working day.

These are just some of the ways that Redial BPO is driving business continuity for our clients. We cannot pretend that this virus is simply a flash in the pan that will go away.

Everyone needs to do their part, and working to have the most sanitary nearshore call center facilities in the Baja region is just one way of going about it.

The only way to stop the spread of coronavirus is for call centers in each part of the nearshore and the rest of the world to find the most thorough methods to keep operations clean and agents safe.

When this crisis is over, I expect that more call centers, whether outsourced or in-house, will be updating their business continuity plans to reflect on how to deal with a pandemic. In the meantime, I share what Redial BPO has been doing, hopefully to the benefit of anyone who is interested.

I welcome your thoughts and questions. We are all in this together, ready to get started?

South Africa in Redial BPO’s Cross-Hairs?

December 6, 2019/in BPO /by Veronica Mascareno

I recently returned to the US from a whirlwind tour of the outsourcing industry in South Africa, a trip that really marked me personally and professionally.

South Africa clearly brings a host of opportunities for an expanding company like Redial BPO, given the complementary nature of our Tijuana-based business model with more far-flung offshore delivery.

More on that in a bit, but first some background on the visit itself.

A few months ago, industry analyst and friend of Redial BPO Peter Ryan contacted me with an interesting proposal – a familiarization visit to South Africa. It would comprise site visits in Johannesburg and Durban, as well as attending the country’s industry association conference and gala.

Considering Redial BPO’s ongoing expansion, the chance to see a new potential delivery point seemed like a good idea. So, in late November, I was off on my first trip to Africa.

The Journey Starts

After a series of flights that originated from San Diego, I landed in Johannesburg’s international airport ready to learn more about this exciting opportunity. Two days in South Africa’s busiest city were punctuated with a tour of SOWETO and an inspirational visit to the Harambee Youth Employment Accelerator, which uses impact sourcing to find labor for the contact center sector. It provided a chance to see a few local outsourcers in action, and also network with local BPO executives.

Flying to Durban a couple of days later, the action really kicked off with the annual BPESA GBS Summit, attended by both South African and global contact center executives.

It offered people new to the country a good sense of what the future holds for this offshore location.

A few takeaways were quickly apparent to me. The first is the warmth of South Africans, and how that comes across in the services space. From the time that I landed, I felt a great sense of sincerity in every interaction.

English skills are also very apparent. With English being the dominant language across South Africa, servicing US consumers from South Africa is a real possibility.

It’s also interesting to note that South African offshoring for the UK and Australia has been happening for years, proving the value of this business model.

Does This Could Be A New Beginning?

The good news is that this can be done in large numbers. One of the biggest challenges we see frequently in many English language support locations is a small workforce, which means higher costs related to labor.

South Africa has more than 50 million people, many of whom live in major cities. This is a good talent base to draw from, which I saw with my own eyes on many occasions.

And the fact that it has a first-rate industry association, run by executives that really know the business and who can lobby for the best possible business environment, also means a lot.

So, where does this leave Redial BPO in terms of South Africa? Well, it is still early days. But, I am pleased to report that I forged many great relationships during my week on the ground in Johannesburg and Durban.

Team of crisis managers solving businessman problems. Employees with lightbulb unraveling tangle. Vector illustration for teamwork, solution, management concept

With so many South African outsourcers looking to get into the US market, Spanish-language capabilities are crucial and have never been so important.

This is why partnering with Redial BPO is an excellent way for this hungry BPOs in South Africa to make headway into the US.

Equally, with Redial BPO expanding the way we are, working with a partner in South Africa to provide English- language skills at the ready have the potential to be a strong way forward.

Fact is, as a US / Mexican operator, Redial BPO is constantly looking for value-driven opportunities. After my visit, South Africa certainly appears to fit that bill.

Mexico Call center nearshore is one of the most attractive reasons for US start-ups to choose as nearshore call center option.

Mexico is the Customer Experience Support for American Start-Ups.

November 4, 2019/in BPO /by Veronica Mascareno

Mexico call center nearshore experience support for American Start-Ups

A lot is happening with US start-up companies gaining more traction with customers in the current commercial climate. This is exciting stuff. America’s bright entrepreneurs have more opportunities than ever.

But, success for start-up firms is not easy, and everything needs to fall into the right place in order for them to succeed.

Certainly, good administration and business development are important, but one of the most important critical success factors relates to customer experience management.

This is where a good nearshore call center strategy based out of Mexico makes a lot of sense for American start-ups. Driving efficient outcomes with great service levels at excellent value is where Mexican nearshore call centers outstand.

One of the biggest pressures that any emerging business faces are making sure that their expanding base of customers is served in the best possible manner, ensuring that repeat business and growing share of wallet is the result.

This is where nearshore call center delivery from Mexico comes into play.

Cost Advantage

Cost is one of the most attractive reasons for US start-ups to choose this nearshore call center option. American businesses will save a significant amount of their customer’s experience operating costs by working with a Mexican-based nearshore call center.

Consider that the US economy’s current levels of growth have led to some of the lowest unemployment rates in history; this is driving up costs for domestic contact center labor and in many cases making it unaffordable.

Mexico can be less than half the price per hour, which over the long run will save American start-ups a considerable amount that can be re-invested into their own expansion.

Mexico’s labor force quality is also:

An attractive reason for US start-up executives.

Mexican agents eat, sleep and breathe American culture, products, and services.

This has instilled a great understanding of what US customers need, as well as a willingness to go the extra mile in either Spanish or English. In the end, this helps new American businesses cement relationships with their customers.

Another reason US start-ups should work with a Mexican nearshore call center is the chance to engage with fellow entrepreneurs.

Mexico has one of the most diverse groups of locally-operated customer experience delivery sectors anywhere in the world, meaning that American start-up owners are able to source quality service at great prices, and they can work directly with business people that understand the nuances and challenges of starting being an entrepreneur.

This results ins more empathy and better relationships between the provider and the client thereby ensuring smooth delivery of the contract and a solid partnership over the long term.

Proximity

Accessibility to be considered by any US start-up executive.
Mexico’s nearshore call center industry is among the easiest to get to for American businesspeople.
Very few major centers in the US are more than a 5-hour flight to equivalent cities in Mexico.
A short drive for executives based closer to the border.
Contrast this with other offshore options, like India or the Philippines, which require over 24 hours on a plane, along with jet lag.
Same time zone.

Quite simply, Mexico saves busy start-up executives quite a lot of valuable time.

Running a start-up is never easy, and sourcing the best possible customer experience delivery has no price. Nearshore call centers from Mexico provide the American entrepreneur the agility, value, and accessibility that they need to grow their own businesses sustainably, without the worries and stresses of domestic delivery or the time sacrifice of sites halfway around the world.

Why Outsource on The Baja?

August 23, 2019/in BPO /by Veronica Mascareno

Outsourcing in the Baja by Distributing the responsibilities of a call center can be beneficial to the company in many ways when outsourcing to Baja. Your business only pays exactly as needed, which means they can fix the payment according to the number of people working on your campaign.

However, when some of the work is outsourced to Baja, the staff members can be utilized to manage the outsourced projects.

In such a case, the productivity of each staff member is improved, and this action also serves to improve other factors such as work output and experience of the staff.

The benefits of outsourcing to Baja are significant and not a threat. Read on to find the pros and cons of this kind of outsourcing To Baja:

We Make It Easier For You

No doubt, hiring remote agents significantly saves your time and costs. You don’t have to spend money on IT equipment since the remote agents already have their own.

Cost-Effective

Additionally, renting or setting aside a room for a call center is unnecessary when you hire remote to outsource to Baja call center agents. These savings could then be put to more practical use, such as reinvestment or hiring better, experienced, and qualified agents. Small private companies would particularly benefit from these savings when outsourcing to Baja.

Don’t Have To Pay Them During Off-Season

The call center agents hired on a contractual basis will have to be paid anyway, resulting in a loss to the company. However, when outsourced to Baja, remote agents can be recruited on a pay-per-call basis or according to the schedule of peak and low seasons.

Outsourcing to Baja means that we will handle all of the hiring, training, scheduling, and managing of a team of call center agents. This can save your company time, money and headache.

Increase Business Continuity

When you outsource to Baja provider guarantees 100% uptime, has servers located in multiple geographic locations and has staff dedicated to making sure call quality is excellent, you can be more confident with their ability to meet your customer’s needs.

outsourcing customer service is not a threat

Outsourcing Customer Service is The Best Choice

June 6, 2019/in BPO /by Veronica Mascareno

Outsourcing customer service can be the best decision for your company in every way. It will do its best to fulfill the customer service needs and to leave them with a positive experience about your brand.

Working as a customer service representative is a hard job and we’re a specialist to deal with your customers.

Definitively the outsourcing of a call center is a trend that is increasing.

Most can see them as a threat and, it is not, here the best service it’s provided and, that is why it is the best for the satisfaction of the clients and to provide a good experience since this step is fundamental for their customers.

It is a choice based on a good strategy, and hiring a BPO can save on administrations and operations. Customer service is not something to be taken lightly, and a call center is in charge of doing it in the best way.

Benefits of Outsourcing Customer Service nearshore

Providing customer service in more than one platform to reach your market it will make your customers feel more appreciated and will give the right impression that your company cares for their needs and opinion.
Outsourcing Customer service nearshore saves money it allows you to take care of the larger investment of a call center such as facilities, equipment, operations and staffing all for a lower cost per service fee
More language options All our employees have a strong understanding of US culture with many receiving education in the US to develop both their language and writing skills to relate to the lifestyles and requirements of the customers they interact with.
Top technology and resources.
Infrastructure and software tools are expensive for any in-house team. Redials customer service nearshore priorities are to invest in the technology that allows us to reach out and communicate to your customers using the latest tools available.
Quality Control. More personal working means a significant reduction in response times. With monitoring tools in place, you are able to have the peace of mind knowing that your customers are taken care of. Redial staff will make sure that your clients’ needs are being met.

With a call center nearshore service, we’re dedicated to reducing your organization’s labor costs by providing essential day-to-day services through professional administrative personnel.

We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

Find out about our services, we welcome the opportunity to connect! We’re ready to help you! RE-THINKING YOUR DAY-TO-DAY OPERATIONS!