Redial BPO in CX Retail USA 2025
Emmanuel Angeles Solis

Redial BPO in CX Retail USA 2025: Transforming Customer Experience in Retail

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As the marketing manager at Redial BPO, I’m thrilled to announce our participation in one of the most influential events in customer experience: CX Retail USA 2025. This event represents a strategic opportunity to showcase our commitment to CX innovation and to connect with leaders shaping the future of retail.

Being part of CX Retail USA 2025 highlights our continuous growth and investment in customer satisfaction across global markets. With operations in Mexico, South Africa, and the Philippines, we’re uniquely positioned to support the retail sector’s evolution.

Whether you’re attending to find new outsourcing partners or explore cutting-edge CX solutions, make sure to connect with our team and learn how Redial BPO can elevate your customer experience strategy.

Table of Contents for Redial BPO in CX Retail USA 2025

What is CX Retail USA 2025?

CX Retail USA 2025 stands as the definitive gathering for retail customer experience professionals across the United States. This two-day event brings together retail leaders to explore strategies for delivering seamless, customer-focused experiences that drive loyalty and long-term business growth.

Scheduled for September 23-24, 2025, in Jersey City, New Jersey, the conference attracts senior executives from major retail brands who are committed to putting customers at the center of their business strategies.

The event features keynote presentations, interactive workshops, panel discussions, and networking opportunities designed to address the most pressing challenges facing today’s retail industry.

Attendees can expect to gain insights into emerging technologies, learn about successful case studies, and develop practical strategies for improving customer satisfaction scores.

The conference agenda covers topics ranging from omnichannel customer experience to AI-powered personalization, making it an essential event for anyone involved in retail customer experience management.

Relevance of CX Retail USA 2025

Customer expectations continue to evolve rapidly, with omnichannel shopping, instant support, and personalized experiences now considered baseline. At CX Retail USA 2025, the spotlight is on transforming CX from a cost center into a revenue driver.

This event enables retail leaders to discuss strategies for adapting to changing consumer behaviors, leveraging AI and data analytics, and creating frictionless customer journeys.

The sessions address pressing topics like cross-channel integration and loyalty program design, offering actionable insights to help brands thrive. With Redial BPO in CX Retail USA 2025, participants gain firsthand access to emerging best practices and proven methods to meet and exceed customer expectations, all within an exclusive, collaborative environment designed for high-level peer exchange.

Redial BPO in CX Retail USA

I am proud to confirm that Elder Gonzalez, our VP of Client Services, will be representing Redial BPO in CX Retail USA 2025. Elder brings years of experience in building customer-centric solutions that deliver measurable results.

His presence at the event underscores Redial BPO’s commitment to thought leadership and continuous improvement. Elder will engage in strategic discussions, share success stories, and explore new ways to elevate the customer experience.

Redial BPO’s participation also reflects its recognition as a finalist in the Best Contact Center Culture category by ICMI, reinforcing its reputation as a leader in CX excellence.

ICMI Awards Best Contact Center Culture. Nearshore solutions

Meet the Redial BPO Team at CX Retail 2025

Are you attending CX Retail USA 2025? Make it a priority to connect with the Redial BPO team! Our presence at the event is dedicated to helping retail leaders uncover new efficiencies, drive better outcomes, and transform customer engagement.

VP of Client Services, Elder Gonzalez, will be on-site to answer your specific queries, provide personalized consultations, and discuss how partnering with Redial BPO delivers measurable results in retail CX.

You’ll find the Redial BPO team at key sessions, networking opportunities, and scheduled meetings. Don’t miss the chance to discover why so many brands trust Redial BPO for outsourced customer support, omnichannel integration, and cutting-edge contact center solutions. Redial BPO in CX Retail USA 2025 is your gateway to meaningful connections and real, scalable CX improvements.

FAQ about Redial BPO in CX Retail 2025

1. Where and when is CX Retail USA 2025 taking place?

The event will be held on September 23–24, 2025, at the Hyatt Regency in Jersey City, New Jersey.

2. How can attending CX Retail USA 2025 benefit my retail business?

Attending CX Retail USA 2025 provides access to industry-leading insights, networking opportunities with retail executives, and exposure to innovative technologies that can transform your customer experience strategy.

3. Who should attend CX Retail USA 2025?

The event is designed for senior customer experience professionals, retail executives, operations managers, customer service directors, and technology leaders who are responsible for developing and implementing customer experience strategies in retail organizations. Anyone involved in customer service management, omnichannel retail operations, or digital transformation initiatives will benefit from attending this conference.

Who from Redial BPO will be in attendance?

Elder Gonzalez, Redial BPO’s VP of Client Services, will attend, representing our company in sessions, networking, and consultative meetings.

How do I connect with Redial BPO at CX Retail USA 2025?

Reach out via our website or LinkedIn to schedule a meeting with Elder Gonzalez during the event, or find him at networking and roundtable sessions for a face-to-face discussion.

What Clients Are Saying About Redial BPO’s Outsourcing Services

Hear what a Redial BPO client in the healthcare industry has to say about their experience in partnering with us. Take a look at the interview below:

Interview with a healthcare client. Redial BPO at CX Retail USA 2025
Redial BPO in Contact Centre Expo 2025
Emmanuel Angeles Solis

Contact Centre Expo 2025: Innovation, Strategy & Human Connection

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As someone who lives and breathes marketing, I can’t help but get excited about Contact Centre Expo 2025. This event isn’t just another industry conference, it’s a true convergence of innovation, strategy, and customer experience. At Redial BPO, we see it as an unmissable opportunity to share, learn, and connect with the very best in the contact centre world.

Having attended similar expos before, I know how impactful face-to-face conversations and live demos can be. This year, we’re going in stronger than ever. With our leadership team present and new service offerings ready to launch, Contact Centre Expo 2025 couldn’t come at a better time for us, or our clients.

In this blog post, I’ll walk you through everything you need to know about the event, our participation, and why this is the perfect moment to meet the Redial BPO team in London.

Table of Contents: Redial BPO at Contact Centre Expo 2025

What is Contact Centre Expo 2025?

Contact Centre Expo 2025 is the UK’s leading event for customer engagement and contact centre professionals. It will take place at ExCeL London on 19-20 November, bringing together thousands of attendees from across the globe. The venue is known for hosting world-class events, and this expo is no exception.

The expo features keynote speakers, interactive sessions, and cutting-edge technology showcases. It’s designed to help businesses enhance their customer service strategies and adopt the latest innovations in CX. From AI-driven tools to workforce optimization, the event covers it all.

If you’re looking to stay competitive in the contact centre space, Contact Centre Expo 2025 is the place to be. The atmosphere is electric, the insights are actionable, and the networking opportunities are endless.

Relevance of Contact Centre Expo 2025

Why does Contact Centre Expo 2025 matter? Because customer expectations are evolving rapidly, and businesses must adapt. This event provides a platform to explore emerging trends, share best practices, and discover new technologies that drive customer satisfaction.

For Redial BPO, attending the expo is part of our commitment to continuous improvement. We’re always looking for ways to deliver better results for our clients, and this event helps us stay informed and inspired. It’s not just about showcasing our services, it’s about learning and growing.

The relevance of Contact Centre Expo 2025 extends beyond the event itself. It sets the tone for the future of customer experience, making it a strategic investment for any company serious about CX excellence.

Redial BPO in Contact Centre Expo 2025

Redial BPO in Contact Centre Expo 2025

I am proud to confirm that Redial BPO will be present at Contact Centre Expo 2025, and we’re bringing our A-team to London. You’ll have the chance to meet Elder Gonzalez, our VP of Client Services, who brings a wealth of CX strategy insight and client success stories from across industries.

Joining him will be Jason Heil, our CEO, whose leadership and vision continue to drive Redial BPO’s expansion across the US, UK, and Europe. I’ve personally learned a lot from Jason’s bold approach to transformation and growth, and I know visitors will gain a valuable perspective from talking with him.

Also representing us is Mary Pacheco, our dynamic Client Services Manager, who brings both technical knowledge and a deep understanding of what clients need. Together, we’ll be showcasing how Redial BPO is transforming contact centre operations through nearshore agility, automation, and human touch.

Meet the Redial BPO Team at Contact Centre Expo 2025

We genuinely want to connect with you at Contact Centre Expo 2025, whether you’re looking to improve cost-efficiency, redesign your CX, or expand your global footprint. Stop by our booth at ExCeL London to learn how we’re helping brands thrive in an increasingly competitive and tech-driven landscape.

You’ll get a hands-on look at our solutions in customer service, tech support, sales, back office, and voice AI integration. Whether you represent retail, healthcare, or tech industries, we have proven frameworks tailored to your needs.

And if you’re curious about how nearshore outsourcing in Mexico, South Africa, or the Philippines could benefit your business, let’s talk. The Redial BPO team will be happy to walk you through case studies, best practices, and custom solutions built for scalability and customer success.

Additionally, you can learn about the benefits one of our healthcare clients has experienced by outsourcing patient services to our Johannesburg operation site. Watch the video below!

Interview with a healthcare client. Redial BPO at Contact Centre Expo 2025

FAQ: Redial BPO in Contact Centre Expo 2025

What is Contact Centre Expo 2025?

It’s the UK’s premier event for contact centre and customer engagement professionals, held at ExCeL London on 19-20 November.

When and where is Contact Centre Expo 2025 taking place?

Contact Centre Expo 2025 will be held on 19–20 November at ExCeL London, a leading international exhibition centre.

Who from Redial BPO will be attending?

You’ll be able to meet Elder Gonzalez (VP of Client Services), Jason Heil (CEO), and Mary Pacheco (Sales Manager) at our booth.

Why should I attend Contact Centre Expo 2025?

To gain insights, discover new technologies, and network with industry leaders like Redial BPO.

How can I schedule a meeting with the Redial BPO team?

Simply reach out via Elder’s Calendy or visit our LinkedIn page to book a time with one of our team members during the event.

Redial BPO at ShopTalk Fall 2025
Emmanuel Angeles Solis

Redial BPO in ShopTalk Fall 2025: Elevating Customer Experience Innovation

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The retail industry is evolving rapidly, and events like ShopTalk Fall 2025 are at the forefront of this transformation. As a leader in customer experience solutions, Redial BPO in ShopTalk Fall 2025 represents a pivotal moment for our team to showcase innovation, connect with industry leaders, and share our vision for the future of BPO.

This blog post explores what makes ShopTalk Fall 2025 such a significant event, why Redial BPO is participating, and how you can engage with us during the conference. Join us as we dive into the key highlights and opportunities that await.

Table of Contents about Redial BPO in ShopTalk Fall 2025

What is ShopTalk Fall 2025?

ShopTalk Fall 2025 is one of the most influential conferences in the retail and e-commerce space, taking place in Chicago from September 17–19, 2025. It brings together thousands of professionals, including retailers, brands, tech providers, and investors, to explore the latest trends shaping the future of commerce.

The event features keynote speakers, interactive sessions, and networking opportunities designed to foster collaboration and innovation. From AI-driven personalization to omnichannel strategies, ShopTalk Fall 2025 is where the future of retail is imagined and built. It’s the perfect platform for companies like Redial BPO to share insights and connect with forward-thinking leaders.

Relevance of ShopTalk Fall 2025

Why is ShopTalk Fall 2025 so important? In today’s fast-paced digital economy, staying ahead means embracing change and innovation. ShopTalk provides a unique space for thought leaders to discuss emerging technologies, evolving consumer behaviors, and the future of customer engagement.

For Redial BPO, this event is more than just a conference, it’s a strategic opportunity to align with the latest industry developments and demonstrate how our BPO solutions empower businesses to thrive. Our presence at ShopTalk Fall 2025 underscores our commitment to helping clients deliver seamless, tech-enabled customer experiences that drive loyalty and growth.

Redial BPO at ShopTalk Fall 2025

Redial BPO in ShopTalk Fall 2025

Redial BPO in ShopTalk Fall 2025 is all about showcasing how we’re redefining customer experience through innovation. Our team will highlight how we integrate AI, automation, and human expertise to deliver scalable, high-quality support across industries. We’ll be sharing real-world success stories, demonstrating our omnichannel capabilities, and offering insights into how BPO can be a strategic growth driver.

Whether you’re a retailer looking to enhance your CX or a tech partner exploring collaboration, our VP of Client Services, Elder Gonzalez, will be the go-to person to learn how Redial BPO is leading the charge in next-gen outsourcing solutions. Let’s shape the future together.

Meet the Redial BPO team at ShopTalk Fall 2025

Although Redial BPO in ShopTalk Fall 2025 will not feature a booth, our presence will still be strong. Elder Gonzalez, our VP of Client Services, will be attending the event and is eager to connect with participants. He’ll be available to answer questions, discuss industry trends, and explore how Redial BPO can help companies elevate their customer service through our tailored BPO solutions.

Whether you’re looking to optimize your support operations or explore new outsourcing strategies, Elder will be ready to share insights and build meaningful connections throughout the event.

What services does Redial BPO offer?

Redial BPO provides a full suite of services including customer service, tech support, sales, back-office operations, and AI-powered solutions tailored to various industries.

Why is Redial BPO attending ShopTalk Fall 2025?

We’re attending to showcase our innovative BPO solutions, connect with industry leaders, and explore new partnerships that drive excellence in customer experience.

How can I meet the Redial BPO team at the event?

Schedule a meeting with Elder Gonzalez, Redial BPO’s VP of Client Services, by clicking here, or directly find him at ShopTalk Fall 2025.

What industries does Redial BPO serve?

We serve a diverse range of industries, including retail, telecommunications, healthcare, finance, logistics, and more, offering customized solutions tailored to each sector.

Where can I learn more about Redial BPO’s participation?

You can read more on our official blog post and follow us on LinkedIn for live updates during the event.

What Clients Are Saying About Redial BPO’s Outsourcing Services

Hear what a Redial BPO client in the healthcare industry has to say about their experience in partnering with us. Take a look at the interview below:

Interview with a healthcare client
Elder and Jason CCW CX Healthcare
Elder Gonzalez

Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025

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June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most impactful Customer Experience events of 2025: CX Healthcare in Phoenix (June 4–5) and Customer Contact Week (CCW) in Las Vegas (June 9–12). I returned home energized, inspired, and ready to take everything I learned back to the incredible team at Redial BPO.

From thought-provoking sessions to spontaneous hallway meetups, each event brought something special to the table. Let me walk you through the highlights.

CX Healthcare Phoenix: Where Innovation Meets Compassion

There’s something genuinely unique about CX Healthcare. The energy in Phoenix was palpable, centered on genuine conversations about enhancing healthcare outcomes through more intelligent, empathetic customer experiences. As someone deeply invested in the intersection between tech and human connection, this event hit home for me.

What stood out the most were the sessions led by healthcare leaders who are transforming the patient journey. These weren’t just theoretical ideas, they were actionable strategies being implemented across the industry. Hearing from changemakers was a reminder that great CX can literally save lives.

Also at Phoenix, I had the opportunity to share dinner, laughs (and some drinks) with Dr. Hui Wu-Curtis, one of the most accomplished CX experts I had the pleasure to talk to.

Dr. Hui Wu-Curtis LinkedIn post

Beyond the sessions, the connections were equally meaningful. I had insightful one-on-one chats with executives, tech innovators, and partners who are just as passionate about improving access and efficiency in healthcare. These are the conversations that fuel our mission at Redial BPO: using people-first CX to make a real-world impact.

CCW Vegas: The Ultimate CX Playground

Just a few days later, it was off to Las Vegas for CCW 2025, and wow: What a contrast in atmosphere! Vegas was electric. With thousands of attendees, innovative booths, and an agenda packed with talent, CCW felt like the Super Bowl of Customer Experience.

I kicked off the week (literally!) with the 5K fun run —yes, I actually ran— and spent the next few days immersed in keynotes, panels, and spontaneous meetups. It was especially fulfilling to reconnect with clients and partners face-to-face. Sometimes, the best insights come over coffee or while laughing through a late-night networking dinner.

A special shout-out to the brilliant minds I got to learn from again —Hui, Crystal, Emmanuel— you crushed it! Your work continues to inspire not just me, but the whole Redial BPO family. And of course, it was a blast sharing this experience with Jason Heil. We’re already dreaming up our next moves for the fall.

Building Real Connections That Last

What tied both events together? Connection. Whether in a conference room in Phoenix or a buzzing hallway in Vegas, what stood out was the genuine interest people have in collaboration, innovation, and building better experiences for customers.

For us at Redial BPO, these events reaffirmed our belief that success comes from blending smart processes with empathetic people. The conversations I had weren’t just about outsourcing or metrics, they were about vision. And more importantly, they were about people: Clients, customers, and colleagues alike.

I walked away from these two weeks with not just ideas, but real momentum. And while I’m happy to be back home for a bit, I’m already looking forward to what’s ahead: more partnerships, more collaboration, and more growth.

If we crossed paths at either event, thank you. And if we didn’t, I hope we will soon.

Let’s keep the conversation going.

Elder CCW CX Healthcare

Learn more about Redial BPO

Want to learn more about Redial BPO’s teams, services and locations (Mexico, South Africa and the Philippines)? Then I invite you to download our Company Overview by clicking in the image below.

Also, it would be a good idea to subscribe to our blog, and visit our socials: Facebook, Instagram, TikTok, LinkedIn and YouTube.

Overview Redial BPO.

 

CX MeetUp Redial BPO San Diego California 2025
Elder Gonzalez

CX MeetUp Series: A Fresh Take on the Future of Customer Experience

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On April 30, I had the privilege of co-hosting the very first edition of our CX MeetUp Series in sunny San Diego, California. Alongside our friends at Laivly and SymTrain, Redial BPO helped bring together some of the brightest minds in customer experience for an evening of real conversations, refreshing drinks, and new perspectives.

We hosted this informal meetup at California English in Sorrento Valley, just a short drive from the Hyatt Regency. And while the food and atmosphere were top-notch, it was the people who truly made it unforgettable.

Among them was CX expert Jeff Toister, who summed up the evening perfectly: “There was a wonderful energy and excitement in the room”.

Insights That Stuck With Us During CX MeetUp Series

1. Everyone is Talking About AI… and Where Humans Fit In

It’s no surprise that AI was a major theme of the evening. Many of us are integrating automation into various stages of the customer journey. But something powerful came through in our conversations: we can’t forget the humans. This meet-up reflected a lot of humanity: laughter, enthusiasm, and genuine interest.

At Redial BPO, we believe technology should support—not replace—the people behind every customer interaction. AI is a tool, but empathy is the glue.

2. CX Means Different Things to Different People

Another takeaway of CX MeetUp Series that really resonated with me was this: “There’s a standard definition of customer experience… but people have a different viewpoint depending on where they work.”

And that’s right. Whether you’re in marketing, operations, support, or leadership, your lens on CX might be different. What matters is aligning on a shared vision so we can deliver a unified experience for customers.

These kinds of insights are exactly why we started the CX MeetUp Series: To learn from each other and build that common frame of reference.

CX MeetUp Series 2025, Sabrina, Elder and Jason
Awesome people around me: On the left Sabrina Labonte (Laivly) and on the right, Jason Heil, Redial BPO’s CEO.

3. Real Life > Virtual

We all spend a lot of time behind (or in front?) screens, especially when planning events like this. That’s why seeing Sabrina Labonte and many old friends… in person was great, and not through my phone’s or laptop’s screen.

The real magic happens when we get together face to face. The energy, the laughter, the spontaneous “aha” moments—you just can’t replicate that over Zoom. And seeing people reconnect after years apart reminded me why building community around CX is so valuable.

What Comes Next?

After such a great turnout and incredible feedback, we’re already planning the next CX MeetUp Series events in other cities. We want to keep these gatherings authentic, insightful, and fun: A space where you can meet others who are as obsessed with customer experience as you are.

Huge thanks to our partners Laivly, SymTrain, represented by Sabrina and Michael, and especially to everyone who joined us and shared their voice.

If you’re interested in collaborating, speaking, or just being in the room for the next one—reach out. Let’s keep pushing the boundaries of what great CX looks like.

Learn more about Redial BPO

Want to learn more about Redial BPO’s teams, services and locations? Then I invite you to download our Company Overview by clicking in the image below.

Also, it would be a good idea to subscribe to our blog, and visit our socials: Facebook, Instagram, TikTok, LinkedIn and YouTube.

Overview Redial BPO.
Redial BPO at CCW Las Vegas 2025
Emmanuel Angeles Solis

Redial BPO at CCW Las Vegas 2025: Elevating Customer Experience with AI-Driven BPO Solutions

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Redial BPO is excited to announce our participation in Customer Contact Week (CCW) Las Vegas 2025, the world’s largest customer contact event. Taking place from June 9-12 at Caesars Forum in Las Vegas, this premier conference brings together over 5,000 attendees from 49 U.S. states and 46 countries, featuring more than 200 solution providers and 350 speakers.

As a leader in nearshore and offshore BPO solutions, Redial BPO is eager to engage with industry professionals, share insights, and showcase how our innovative approaches are enhancing customer interactions.

Table of Contents: Redial BPO at CCW Las Vegas 2025

What is Customer Contact Week (CCW) Las Vegas 2025?

Customer Contact Week (CCW) Las Vegas 2025 is a premier conference that brings together senior-level executives from the customer contact industry to discuss and explore the latest trends, challenges, and innovations in customer experience. The event focuses on strategies to enhance customer engagement, streamline operations, and leverage technology to deliver superior services.

Redial BPO at CCW Las Vegas 2025

At Redial BPO, we understand the critical role of customer experience in today’s business landscape. Our participation in CCW Las Vegas 2025 underscores our commitment to delivering exceptional BPO services that prioritize customer satisfaction and operational efficiency.

We are excited to have our CEO, Jason Heil, VP of Client Services, Elder Gonzalez, and Director of Business Development, Michelle Castillo, present at the event. They will be available to discuss how Redial BPO’s tailored solutions can address the unique challenges faced by businesses across various industries.

Redial BPO leadership team will be present at CCW Las Vegas 2025

What to expect from AI and new technologies in Customer Service and Experience in 2025?

The integration of AI and emerging technologies is transforming the landscape of customer service. In 2025, we anticipate significant advancements in:

  • Predictive Analytics: Utilizing data to anticipate customer needs and personalize interactions.
  • Virtual Assistants: Implementing AI-driven chatbots to handle routine inquiries, freeing up human agents for complex issues.
  • Omnichannel Communication: Providing seamless experiences across various platforms, including phone, email, chat, and social media.
  • Voice Sentiment Analysis: Analyzing tone and emotion in customer communications to enhance empathy and responsiveness.

These technologies aim to create more efficient, personalized, and satisfying experiences for customers.

How BPO companies leverage AI to Improve CX in 2025?

BPO companies, like Redial BPO, are at the forefront of adopting AI to improve customer experience. We use AI-powered call simulators and voice analytics to prepare our agents for any possible scenario, boosting their confidence and ability to resolve situations effectively.

Interested in Redial BPO?

If you’re attending CCW Las Vegas 2025, we invite you to connect with our team to learn more about how Redial BPO can support your organization’s customer experience goals.

  • Meet Our Leaders: Schedule a meeting with Jason Heil, Elder Gonzalez, or Michelle Castillo to discuss your specific needs.
  • Explore Our Solutions: Discover how our services can be tailored to enhance your customer engagement strategies.
  • Join the Conversation: Engage with us during the event to share insights and explore collaboration opportunities.

For more information or to schedule a meeting, please visit our website: Redial BPO.

FAQ: Redial BPO at CCW Las Vegas 2025

What is CCW Las Vegas 2025 and why should I attend?

Customer Contact Week (CCW) Las Vegas 2025 is the world’s largest event for customer contact professionals. It’s designed to help leaders stay ahead of CX trends, discover cutting-edge technologies, and connect with top industry players. Attending CCW offers unparalleled learning and networking opportunities with 350+ speakers and 5,000+ attendees.

Where can I meet Redial BPO team at CCW 2025?

You’ll find Redial BPO on the event floor at Caesars Forum in Las Vegas from June 9–12, 2025. Look for our team members—Jason Heil (CEO), Elder Gonzalez (VP of Client Services), and Michelle Castillo (Director of Business Development). We’ll be available for one-on-one meetings and open discussions about how we can support your CX needs.

What topics will Redial BPO be focusing on the event?

At CCW 2025, Redial BPO will highlight how we integrate AI, automation, and nearshore talent to deliver efficient and scalable customer experiences. Our team will also share real-world examples of how BPO innovation is helping companies in industries like healthcare, fintech, and e-commerce elevate their CX strategies.

What makes Redial BPO stand out from other BPO providers?

Our strength lies in our people-first culture, bilingual talent, nearshore locations, and our seamless use of AI and analytics. We don’t just outsource services—we partner with you to create meaningful customer experiences that drive loyalty and performance

Redial BPO at CX Healthcare West 2025
Emmanuel Angeles Solis

Redial BPO at CX Healthcare Exchange West USA 2025: Shaping the Future of Patient Experience

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At Redial BPO, we are excited to announce our participation in the CX Healthcare West USA 2025 event. This event is a unique opportunity to explore the latest trends and technologies in customer experience (CX) within the healthcare sector.

In this article, we will provide you with all the information you need to know about the event and invite you to meet our team, including Jason Heil (CEO) and Elder Gonzalez (VP of Client Services).

Table of Contents: Redial BPO at CX Healthcare Exchange West USA 2025

What is CX Healthcare Exchange West USA 2025?

CX Healthcare West USA 2025 is a premier event focused on the evolution of customer experience in the healthcare sector. Scheduled to take place in The Camby, Phoenix June 4-5, 2025, this event brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and best practices in CX.

Attendees can expect a dynamic agenda filled with keynote speeches, panel discussions, and networking opportunities that highlight the importance of customer-centric strategies in today’s competitive market.

Redial BPO at CX Healthcare Exchange West USA 2025

At CX Healthcare West USA 2025, Redial BPO will showcase our commitment to enhancing customer experience through innovative BPO solutions. Our team will be present to discuss how we leverage cutting-edge technology, including artificial intelligence (AI) and data analytics, to optimize customer service processes.

We are excited to have our CEO, Jason Heil, and VP of Client Services, Elder Gonzalez, present at the event. They will be available to discuss how Redial BPO’s tailored solutions can address the unique challenges faced by healthcare providers and insurers.

Justin and Elder: Redial BPO at CX Healthcare 2025

What to expect from AI and New Technologies in Customer Service and Experience in 2025?

The integration of AI and emerging technologies is transforming the landscape of customer service in healthcare. In 2025, we anticipate significant advancements in:

  • Predictive Analytics: Utilizing data to anticipate patient needs and personalize interactions.
  • Virtual Assistants: Implementing AI-driven chatbots to handle routine inquiries, freeing up human agents for complex issues.
  • Omnichannel Communication: Providing seamless experiences across various platforms, including phone, email, chat, and social media.
  • Voice Sentiment Analysis: Analyzing tone and emotion in patient communications to enhance empathy and responsiveness.

These technologies aim to create more efficient, personalized, and satisfying experiences for patients.

How BPO Companies Leverage AI to Improve CX in 2025?

Business Process Outsourcing (BPO) companies like Redial BPO are at the forefront of adopting AI to enhance customer experience:

AI-Powered Training: Using AI simulations to train agents, ensuring they are prepared for various scenarios.

Real-Time Support: Providing agents with AI-driven insights during interactions to improve decision-making.

Automated Processes: Streamlining tasks such as appointment scheduling and data entry to reduce errors and wait times.

Data Security: Implementing advanced AI tools to monitor and protect sensitive patient information.

By integrating these technologies, BPOs can offer more responsive and secure services to healthcare client.

Interested in Redial BPO? Schedule a call with us!

If you’re attending CX Healthcare Exchange West USA 2025, we invite you to connect with our team to learn more about how Redial BPO can support your organization’s customer experience goals.

FAQ about Redial BPO at CX Healthcare 2025

What services does Redial BPO offer in the healthcare sector?

Redial BPO provides a range of services including customer support, insurance verification, appointment scheduling, data processing, and more, all tailored to meet the specific needs of healthcare providers and insurers.

When and where is CX Healthcare West USA 2025 going to take place?

CX Healthcare West USA 2025 is going to take place in June 4-5 at The Camby, Phoenix.

How can I connect with Redial BPO during the CX Healthcare Exchange West USA 2025?

You can schedule a meeting with our leadership team through our website or visit our booth during the event to learn more about our services and discuss potential collaborations.

Can Redial BPO’s solutions be customized for different healthcare organizations?

Yes, our services are highly adaptable and can be customized to align with the unique requirements and goals of various healthcare organizations

Redial in Reuters CSX West 2025
Emmanuel Angeles Solis

Redial BPO Present in Reuters CSX West 2025

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Redial BPO is excited to announce our participation in the upcoming Reuters CSX West event! As a leading provider of Business Process Outsourcing (BPO) solutions, we are committed to enhancing customer experiences through innovative strategies and technologies.

This year, we will be joining industry leaders and professionals in San Diego to discuss the future of customer service and the pivotal role of artificial intelligence (AI) in shaping customer interactions.

Our presence at Reuters CSX West underscores our dedication to staying at the forefront of industry trends and providing exceptional service to our clients. We invite you to join us as we explore the latest advancements in customer experience (CX) and share insights on how businesses can leverage AI to drive success in 2025 and beyond.

Tables of Contents for Redial presence in Reuters CSX West 2025

What is Reuters CSX West 2025?

Reuters CSX West 2025 is a premier conference focused on the evolving landscape of customer service and experience. Scheduled to take place in San Diego, April 29-30, this event gathers industry leaders, innovators, and professionals to discuss the latest trends, technologies, and best practices in CX.

Attendees can expect a dynamic agenda filled with keynote speeches, panel discussions, and networking opportunities that highlight the importance of customer-centric strategies in today’s competitive market.

The conference serves as a platform for thought leaders to share their insights on the integration of AI, data analytics, and other technologies that are transforming customer interactions. With a diverse lineup of speakers and exhibitors, Reuters CSX West 2025 promises to be an invaluable experience for anyone looking to enhance their understanding of customer service and stay ahead in the rapidly changing landscape.

Redial BPO in CSX West 2025

At Reuters CSX West 2025, Redial BPO will showcase our commitment to enhancing customer experiences through innovative BPO solutions. Our team will be on hand to discuss how we leverage cutting-edge technology, including AI and data analytics, to optimize customer service processes.

We believe that the future of customer experience lies in the seamless integration of technology and human touch, and our solutions are designed to achieve just that. Attendees can expect engaging discussions about the role of BPO in transforming customer interactions and driving business growth.

We invite you to schedule a meeting with our VP of Client Services, Elder Gonzalez, who will happily walk you through our services and how we can help your business thrive in today’s competitive landscape.

By participating in Reuters CSX West 2025, Redial BPO aims to connect with industry leaders and share our vision for the future of customer service, making it an event you won’t want to miss.

Redial in Reuters CSX West 2025

What to Expect from AI in Customer Service and Customer Experience during 2025

As we look ahead to 2025, the role of AI in customer service and experience is set to expand significantly. Businesses will increasingly adopt AI technologies to enhance personalization, streamline operations, and improve customer interactions.

Expect to see advancements in chatbots, virtual assistants, and predictive analytics that can anticipate customer needs and provide tailored solutions. AI will enable companies to analyze vast amounts of data, allowing for more informed decision-making and proactive customer engagement.

Additionally, the integration of AI will facilitate seamless omnichannel experiences, ensuring that customers receive consistent support across various platforms.

At Reuters CSX West 2025, discussions will focus on these trends and how businesses can effectively implement AI strategies to elevate their customer service offerings and drive satisfaction.

How are BPO Companies Leveraging AI to Improve CX in 2025?

BPO companies are increasingly leveraging artificial intelligence to enhance customer experience (CX) in 2025.

By integrating AI technologies into their service offerings, BPO providers can automate routine tasks, allowing human agents to focus on more complex customer interactions. AI-driven chatbots and virtual assistants are being utilized to provide instant support, answer frequently asked questions, and guide customers through their journeys.

Additionally, predictive analytics enable BPO companies to anticipate customer needs and preferences, leading to more personalized interactions. This data-driven approach not only improves efficiency but also enhances customer satisfaction by delivering timely and relevant solutions.

As the demand for exceptional customer service continues to grow, BPO companies that embrace AI will be well-positioned to meet and exceed client expectations, making them invaluable partners in the customer experience landscape.

Interested in Redial BPO?

If you’re curious about how Redial BPO can elevate your customer service experience, we invite you to connect with us! Our team is dedicated to providing tailored BPO solutions that meet the unique needs of your business.

Whether you’re looking to enhance customer support, streamline operations, or leverage AI technologies, we have the expertise to help you succeed. We believe in building strong relationships with our clients and are committed to delivering exceptional results. Don’t miss the opportunity to engage with our team and discover how Redial BPO can transform your customer experience strategy.

FAQ About Redial BPO in Reuters CSX West 2025

1. What services does Redial BPO offer?

Redial BPO provides a wide range of Business Process Outsourcing (BPO) services, including customer support, technical assistance, data entry, and back-office operations. Our solutions are designed to enhance efficiency and improve customer satisfaction through the use of advanced technologies and skilled professionals.

2. How can Redial BPO help improve customer experience?

We leverage cutting-edge technology, including artificial intelligence and data analytics, to optimize customer interactions. By understanding customer needs and preferences, we create personalized experiences that drive satisfaction and loyalty. Our team is trained to handle inquiries efficiently, ensuring a seamless customer journey.

3. What industries does Redial BPO serve?

Redial BPO serves a variety of industries, including retail, e-commerce, telecommunications, healthcare, and finance. Our flexible solutions can be tailored to meet the specific needs of each sector, allowing us to deliver exceptional service regardless of the industry.

4. How does Redial BPO ensure data security?

Data security is a top priority for Redial BPO. We implement robust security measures, including encryption, secure access controls, and regular audits, to protect sensitive customer information. Our team is trained in compliance with industry standards and regulations to ensure that your data is safe.

5. How can I get in touch with Redial BPO?

You can reach out to us through our website at redialbpo.com, where you can find more information about our services and request a consultation. Additionally, feel free to schedule a meeting with Elder Gonzalez, our VP of Client Services who will be attending Reuters CSX West 2025, to meet and discuss how we can support your business needs.

RedialBPO in ShopTalk 2025
Emmanuel Angeles Solis

Redial BPO in ShopTalk Spring 2025

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Redial BPO is excited to announce its participation in ShopTalk 2025, one of the most anticipated events in the retail and customer experience sectors.

This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail.

As a company dedicated to enhancing customer experiences through Business Process Outsourcing (BPO), Redial BPO is eager to engage with fellow attendees and share insights on how AI and advanced technologies are transforming customer service.

Our presence at ShopTalk 2025 underscores our commitment to driving innovation and excellence in the BPO industry. Join us as we explore the evolving landscape of retail and customer experience, and discover how Redial BPO is positioned to lead the way in delivering exceptional service solutions.

Table of contents for Redial BPO in ShopTalk Spring 2025

What is ShopTalk Spring 2025?

ShopTalk 2025 is a premier conference that focuses on the future of retail and customer experience. Scheduled to take place from March 25-27, 2025, at Mandalay Bay in Las Vegas, this event gathers thousands of professionals from various sectors, including retail, technology, and customer service.

Attendees can expect a dynamic agenda filled with keynote speeches, panel discussions, and networking opportunities that highlight the latest trends and innovations in the industry.

ShopTalk serves as a platform for thought leaders to share their insights on topics such as e-commerce, omnichannel strategies, and the impact of artificial intelligence on customer interactions.

With a diverse lineup of speakers and exhibitors, ShopTalk 2025 promises to be an invaluable experience for anyone looking to stay ahead in the rapidly evolving retail landscape. This event is not just about learning; it’s about connecting with like-minded professionals and exploring new business opportunities.

Redial BPO in ShopTalk Spring 2025

At ShopTalk 2025, Redial BPO will showcase its commitment to enhancing customer experiences through innovative BPO solutions. Our team, lead by our VP of Client Services, Elder Gonzalez, will be on hand to discuss how we leverage cutting-edge technology, including artificial intelligence and data analytics, to optimize customer service processes.

We believe that the future of customer experience lies in the seamless integration of technology and human touch, and our solutions are designed to achieve just that.

Attendees can expect engaging discussions about the role of BPO in transforming customer interactions and driving business growth. We invite you to visit our booth to learn more about our services and how we can help your business thrive in today’s competitive landscape.

By participating in ShopTalk 2025, Redial BPO aims to connect with industry leaders and share our vision for the future of customer service, making it an event you won’t want to miss.

ShopTalk 2025, industry leaders will share their insights on these trends and what they mean for the future of BPO and CX. Redial BPO is dedicated to leading the charge in this evolution, providing innovative solutions that not only meet but exceed customer expectations. As we embrace these changes, businesses can look forward to a future where exceptional customer service is the norm, driven by technology and a deep understanding of customer needs.

Redial BPO in Shoptalk 2025

Interested in Redial BPO?

If you’re curious about how Redial BPO can elevate your customer service experience, we invite you to connect with us! Our team is dedicated to providing tailored BPO solutions that meet the unique needs of your business.

Whether you’re looking to enhance customer support, streamline operations, or leverage AI technologies, we have the expertise to help you succeed. We believe in building strong relationships with our clients and are committed to delivering exceptional results.

Don’t miss the opportunity to engage with our team and discover how Redial BPO can transform your customer experience strategy. Let’s work together to create a brighter future for your business!

FAQ

1. What services does Redial BPO offer?

Redial BPO provides a wide range of Business Process Outsourcing services, including customer support, technical assistance, data entry, and back-office operations. Our solutions are designed to enhance efficiency and improve customer satisfaction through the use of advanced technologies and skilled professionals.

2. How can Redial BPO help improve customer experience?

We leverage cutting-edge technology, including AI and data analytics, to optimize customer interactions. By understanding customer needs and preferences, we create personalized experiences that drive satisfaction and loyalty. Our team is trained to handle inquiries efficiently, ensuring a seamless customer journey.

3. What industries does Redial BPO serve?

Redial BPO serves a variety of industries, including retail, e-commerce, telecommunications, healthcare, and finance. Our flexible solutions can be tailored to meet the specific needs of each sector, allowing us to deliver exceptional service regardless of the industry.

4. How does Redial BPO ensure data security?

Data security is a top priority for Redial BPO. We implement robust security measures, including encryption, secure access controls, and regular audits, to protect sensitive customer information. Our team is trained in compliance with industry standards and regulations to ensure that your data is safe.

5. How can I get in touch with Redial BPO?

You can reach out to us through our website at redialbpo.com, where you can find more information about our services and request a consultation. Additionally, feel free to visit our booth at ShopTalk 2025 to meet our team in person and discuss how we can support your business needs.

Mary Pacheco

Transformative UK events and summits to accelerate your 2025 growth

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Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market.

After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed. I would say that our mission was accomplished!

The event exceeded my expectations, especially as someone new to the business development world. The conference was amazingly organized, with incredible speakers and hosts who shared invaluable insights into customer experience.
I had the chance to meet many inspiring CX leaders and hear their perspectives on using AI to optimize the client’s experience without replacing the human touch.

This is particularly important since the main reason for customer disloyalty in the UK is poor service and a lack of personalized experiences. AI can help with many tasks, like basic T1 support or simple questions, but it’s essential not to replace human interaction in customer service.

It’s great to be part of a company that uses AI to enhance our processes instead of relying 100% on it. We use AI to help our new team members (Redialers) reduce their onboarding learning curves by providing hands-on experience before they start interacting with real clients. This makes them much more productive from the beginning.

Our QA staff benefits from timely feedback, helping our agents increase CSAT scores. We also use AI to help our new clients create efficient training programs, reducing training time and identifying areas that need more focus. The potential is HUGE! As Elder says, AI is not our enemy; we just have to learn how to use it effectively and I truly believe that.

Overall, I am very grateful for the opportunity to learn more about networking from the best, Jason Heil and Elder Gonzalez, and for everything I learned at the conference. I am super excited about what is to come for our Redial team now that we have opened the doors to new horizons in the UK.

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