Contact Centre Expo 2025: Innovation, Strategy & Human Connection

As someone who lives and breathes marketing, I can’t help but get excited about Contact Centre Expo 2025. This event isn’t just another industry conference, it’s a true convergence of innovation, strategy, and customer experience. At Redial BPO, we see it as an unmissable opportunity to share, learn, and connect with the very best in the contact centre world.

Having attended similar expos before, I know how impactful face-to-face conversations and live demos can be. This year, we’re going in stronger than ever. With our leadership team present and new service offerings ready to launch, Contact Centre Expo 2025 couldn’t come at a better time for us, or our clients.

In this blog post, I’ll walk you through everything you need to know about the event, our participation, and why this is the perfect moment to meet the Redial BPO team in London.

Table of Contents: Redial BPO at Contact Centre Expo 2025

What is Contact Centre Expo 2025?

Contact Centre Expo 2025 is the UK’s leading event for customer engagement and contact centre professionals. It will take place at ExCeL London on 19-20 November, bringing together thousands of attendees from across the globe. The venue is known for hosting world-class events, and this expo is no exception.

The expo features keynote speakers, interactive sessions, and cutting-edge technology showcases. It’s designed to help businesses enhance their customer service strategies and adopt the latest innovations in CX. From AI-driven tools to workforce optimization, the event covers it all.

If you’re looking to stay competitive in the contact centre space, Contact Centre Expo 2025 is the place to be. The atmosphere is electric, the insights are actionable, and the networking opportunities are endless.

Relevance of Contact Centre Expo 2025

Why does Contact Centre Expo 2025 matter? Because customer expectations are evolving rapidly, and businesses must adapt. This event provides a platform to explore emerging trends, share best practices, and discover new technologies that drive customer satisfaction.

For Redial BPO, attending the expo is part of our commitment to continuous improvement. We’re always looking for ways to deliver better results for our clients, and this event helps us stay informed and inspired. It’s not just about showcasing our services, it’s about learning and growing.

The relevance of Contact Centre Expo 2025 extends beyond the event itself. It sets the tone for the future of customer experience, making it a strategic investment for any company serious about CX excellence.

Redial BPO in Contact Centre Expo 2025

I am proud to confirm that Redial BPO will be present at Contact Centre Expo 2025, and we’re bringing our A-team to London. You’ll have the chance to meet Elder Gonzalez, our VP of Client Services, who brings a wealth of CX strategy insight and client success stories from across industries.

Joining him will be Jason Heil, our CEO, whose leadership and vision continue to drive Redial BPO’s expansion across the US, UK, and Europe. I’ve personally learned a lot from Jason’s bold approach to transformation and growth, and I know visitors will gain a valuable perspective from talking with him.

Also representing us is Mary Pacheco, our dynamic Client Services Manager, who brings both technical knowledge and a deep understanding of what clients need. Together, we’ll be showcasing how Redial BPO is transforming contact centre operations through nearshore agility, automation, and human touch.

Meet the Redial BPO Team at Contact Centre Expo 2025

We genuinely want to connect with you at Contact Centre Expo 2025, whether you’re looking to improve cost-efficiency, redesign your CX, or expand your global footprint. Stop by our booth at ExCeL London to learn how we’re helping brands thrive in an increasingly competitive and tech-driven landscape.

You’ll get a hands-on look at our solutions in customer service, tech support, sales, back office, and voice AI integration. Whether you represent retail, healthcare, or tech industries, we have proven frameworks tailored to your needs.

And if you’re curious about how nearshore outsourcing in Mexico, South Africa, or the Philippines could benefit your business, let’s talk. The Redial BPO team will be happy to walk you through case studies, best practices, and custom solutions built for scalability and customer success.

Additionally, you can learn about the benefits one of our healthcare clients has experienced by outsourcing patient services to our Johannesburg operation site. Watch the video below!

FAQ: Redial BPO in Contact Centre Expo 2025

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/