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How Redial BPO Drives Economic Growth and Innovation

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Redial BPO plays a crucial role in driving economic growth in Tijuana, Mexicali, and Johannesburg through job creation, skills development, and local business support.

Job Creation and Economic Growth

In Tijuana and Mexicali, Redial provides thousands of jobs in customer service, technical support, and back-office operations. These positions offer competitive wages, allowing employees to reinvest in the local economy by spending on housing, food, and other services. In Johannesburg, Redial also generates employment in an expanding BPO sector, providing stable jobs in a city with a high demand for skilled work. These roles contribute to local economic activity, benefiting both employees and regional businesses.

Skills Development

Redial emphasizes workforce training, helping employees in all three cities develop valuable skills in customer service, technical support, and bilingual communication. This focus on skill-building enhances job performance while equipping workers with abilities that boost their career prospects in the broader job market. This investment in human capital fosters a more competitive and skilled workforce, contributing to long-term economic growth.

Job Creation and Economic Growth

By driving demand for goods and services like housing, transportation, and retail, Redial indirectly boosts local businesses. Employees’ spending stimulates the local economy, and partnerships with local vendors for office supplies and IT services generate additional revenue streams, benefiting various sectors in the community.

Promoting Economic Stability

Steady growth from Redial contributes to economic stability in Tijuana, Mexicali, and Johannesburg by offering sustainable employment and skill development. In Tijuana and Mexicali, the company helps diversify the economy beyond traditional manufacturing, while in Johannesburg, it strengthens the city’s BPO sector, positioning it as a growing hub for global outsourcing.

Conclusion

In summary, Redial BPO positively impacts these cities through job creation, skills training, and support for local businesses. As the company grows, its contribution to regional economic development and stability will continue to benefit these communities.

Mexico Remains the best nearshore value in the americas Flag
Veronica Mascareno

Mexico Remains the Best Nearshore Value in the Americas

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The contact center services industry is more prone to flavors of the month than even the most popular ice cream brand.  In the view of Redial BPO, there is huge value in consistency.  This is the case when it comes to Mexico as a delivery point for American consumers and the enterprises from where they buy goods and services. 

Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. So, let’s be clear – Mexico, perhaps the most established contact center market in this hemisphere, is going nowhere except upwards.

As an American businessperson who has been operating in Mexico for a few years now, I understand that the current political situation on the southern side of the border may be a bit perplexing. The federal administration has made certain moves and pronouncements that range from distracting (who won that plane?) to disruptive. That said, this is not exclusive to Mexico. 

In fact, just consider that it was not too long ago that industry watchers were claiming that the scandals of the former president of South Africa and declarations from the current president of the Philippines would destroy the BPO sectors in each country.  Last I checked the contact center sectors in both these locations were doing very well. Mexico’s is too.

A Good Reason For Outsourcing in Mexico

One of the reasons for Mexico’s BPO resiliency is the country’s legacy as a contact center delivery destination. Mexican CX operations have two decades or more experience in service delivery to US customers, and this has helped develop a strong customer management industry alongside one of the best industry promotion bodies anywhere in the world.

International companies look to Mexico as their go-to in the nearshore because CX is done to a high-quality standard, which is a hallmark of Mexican outsourcing.

The basis of this quality is rooted in language skills. I may be biased, but I challenge anyone to find the same level of English-fluency in large volumes elsewhere in the nearshore that can be sourced in Mexico. Redial BPO has been able to capitalize on this with its location in Tijuana, a major metropolis where bilingualism is part of the city’s DNA.

But, this dynamic is found throughout the country, which is why so many outsourcers have been able to set up shop here to service American clients. They do at a significantly more affordable cost than in the US, but that is competitive with the rest of the nearshore.

You may get the sense that I am proud to operate in Mexico. Redial BPO is excited to be servicing our clients from the Baja peninsula, both with agents in our two centers and from their residences.

We have made Mexico our base in the drive to deliver the best CX possible to our growing client base. We are also actively pursuing new options in northern Mexico to service our American clients.

This makes good business sense, and it helps with driving business continuity for our enterprise partners. As we see it, the possibilities that Mexico affords are endless from a customer management angle. 

Tijuana A Major Bilingual Metropolis

Don’t just take my word for it. Mexico’s popularity was quantified in the last Ryan Strategic Advisory Front Office BPO Omnibus Survey. 

Globally, enterprise CX decision-makers ranked Mexico as the 6th most popular offshore delivery destination in the world out of 50 country choices. In the US, Mexico was 5th most popular.

What the future holds for CX in 2021 and beyond is unclear.  Consumer priorities are always changing, and outsourcers need to adapt.  But, what is not changing is the requirement for solid, reputable, value-driven country options that can deliver for American end-users.  Mexican CX is bigger than politics, and it is here to stay!

banner Tijuana Scene
Veronica Mascareno

Why Tijuana is the Best Option for Nearshore

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Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians, and 6,000 trucks per day.

Large Recruitment Pool

With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world-recognized customer service.

Talented People

Currently, inside the Baja region, it is estimated that there are thirty thousand people employed in the nearshore call center industry.

A Bilingual and Bicultural Tradition

The people employed in the nearshore call center industry have lived inside the United States for years, giving them the added benefit of understanding geography, culture, language, tendencies, and other details that other call center regions do not benefit from.

Cost Advantage

The average weekly salary for nearshore call center agents stands at three thousand to four thousand Mexican pesos, an average of one hundred and fifty to two hundred dollars per week, which is fifty percent cheaper than the minimum wage inside the United States.

Proximity

This makes it one of its biggest advantages for the Baja Region when considering a nearshore call center partner, with a 15-minute trip by car will get you across the border and to the location where the call center is located in.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

RedialBPO

is an experienced and innovative

nearshore call center in Mexico

orientated in helping companies like yours, find skilled and qualified team members for your vacant positions.

We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

Find out about our services, we welcome the opportunity to connect! We’re ready to help you! RE-THINKING YOUR DAY-TO-DAY OPERATIONS!

Call centers in Mexico The Real Value Of Nearshore Call Centers
Veronica Mascareno

Call Centers in Mexico The Real Value Of Nearshore Call Centers

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The Call Center Industry can be a challenging environment, as businesses grow the need to have exceptional customer experience becomes a growing factor for everyday operations.

Numbers do not lie, the battle for customer experience and excellent service rage on as businesses turn more and more to it as a solution to maintain a loyal customer base as well as increase the visibility of the brand and company culture.

There are many solutions to the requirements of a business, one key factor in becoming competitive in the market involves finding a strong outsourcing partner.

Outsourcing allows the business to grow their Call Center Operation, saving money with exponential growth which in turn provides the ability to serve a larger volume of customers with the best quality of service.

In this article, you will find the most common methods for outsourcing your business which address what is known as Offshore Call Center Operations and Nearshore Call Center Operations.

Offshore Observations That May Hinder Operations

The first option consists of outsourcing your entire Call Center Operation to an offshore partner, while there are considerable benefits there are important observations that have been brought up by Fortune 500 Companies.

  • Oracle has found some issues with acquiring the right level of English due to the different dialects and the difference in the English language.
  • Dell initially had moved their operations to India but had to move most of it back to the United States due to cultural and language complaints from their clients, additionally the partners in the Offshore venture were unable to handle the large volume of calls.
  • IBM outsourced a large portion of their jobs to an Offshore venture which while beneficial has also turned out to produce a high turnaround in their employee base and erratic continuity in projects.
Nearshore Call Center

The Nearshore Call Center Experience

The alternative outsourcing solution involves a Nearshore Call Center partner, primarily focusing on Mexico as there are a considerable number of benefits to be garnered from a country that has such close proximity to the United States.

  • A Cultural Relationship: Mexico, especially its northern border, has had a long historical relationship with the United States which spans more than two centuries to this date. This has created a large understanding and mix of both cultures that have learned to cooperate with one another.
  • Business Relationship for the ages: With the cultural relationship has come to a large economical and business relationship which has given considerable insight on how business and industry work inside the United States, an advantage over other partners that do not have a direct land link.
  • Service as a Priority: In Mexican culture, service is a priority for any business and the needs of the customer, this impacts greatly in the Call Center Industry as it allows to have an exceptional customer experience in every instance without additional investment in training making the country a strong Nearshore Call Center partner.
  • Speaking with the neighbor: A large advantage, one that is sometimes passed over, involves a large population of bilingual inhabitants inside the country, where numbers place at least 12% of the Mexican population, around 12 million, as being bilingual.

Need More? here you go:

  • Infrastructure growing exponentially: One of the key targets of the Mexican Government is infrastructure, in 2019 a large investment of 44 billion dollars was implemented which also focused largely on telecommunications to strengthen businesses and industry.
  • A home near home: Another oftentimes forgotten key factor in choosing a Nearshore Call Center is the close proximity to the United States, improving communication time, working on the same hours as business and customers alike.
  • Growing without breaking the bank: It is no secret that there is money to be saved when outsourcing and setting up a Nearshore Call Center in Mexico, the current exchange rate allows for businesses to grow with considerable advantage.
  • Experience in the field: For the last thirty years the country has been growing as a key partner in the industry, establishing a Nearshore Call Center in Mexico provides a large pool of experience which include specific industry niches that partners in the Offshore region are not as familiar with.

With these key points in mind, it is no wonder that more and more businesses look forward to working with a Nearshore Call Center for their benefits and available solutions from years of experience.

If you have questions about what other benefits you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

We have more than 45 years of experience in the BPO Industry and can help you to reap all of the benefits with a fast return on investment.

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[1] https://www.magellan-solutions.com/blog/companies-that-outsource-to-india/

[2] https://www.cnet.com/news/for-dell-indian-call-center-failure-a-lesson/

[3] https://foliovision.com/2018/03/why-not-buy-ibm

[4] https://web.archive.org/web/20141010232359/http://consulta.mx/web/images/MexicoOpina/2013/NA_MEXICANOSeIDIOMAS.pdf

[5] https://www.bloomberg.com/news/articles/2019-11-26/mexico-unveils-44-billion-infrastructure-plan-to-boost-economy

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