How Redial Will Take BPO Services To New Heights In South Africa
As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate.
So, when we are taking a big decision like the new operations site, we want to feel confident that every party will be satisfied.
Last year we published a little teaser about the possibility of choosing South Africa as the new destiny for Redial to operate, but a few weeks ago we proudly made it official!
Redial will begin operations this year in the beautiful city of Johannesburg, in South Africa. So, in this blog, we will talk about the incredible factors and our vision to take our services to the next level.
Working and doing business with the pros
Since we started, we have focused on providing great service, working alongside people that fits our culture of personal and professional growth and a sense of community.
Taking that into consideration, we were delighted to meet BPESA (Business Process Enabling South Africa).
A non-profit company that works with multiple regional and strategic partners to promote domestic and international investment for business process outsourcing in an offshore destination.
They not only understand the call centre business, but they also truly understand how important it is for us, to provide great service and to contribute to the best practices.
So, they have guided us into skills we should focus on and give important perspectives about the new market that we are facing.
Impacting the local community
To provide equal job opportunities and deliver them to the local talent, we are working with the platform SAYouth.
This platform promotes job openings focused on young adults so they can get professional opportunities, learn skills and provide support to increase their profile.
Getting into offshore operations:
The country’s well-educated workforce and top infrastructure for BPO operations will help us continue deliver specialized services for multiple companies within multiple industries like finance, healthcare, hospitality and many more.
Therefore, this opening will also allow us to make more calls in less time, leading to better customer engagement and higher revenue.
Another great element to consider is the incredible English skills from locals.
As previously pointed out by our friends and partners from Ryan Strategic Advisory, the King’s English’ accent is a competitive advantage.
In addition to these benefits, Redial also aims to positively impact agent morale. We have automated repetitive tasks that allow agents to focus on more value-added activities, such as customer engagement and problem-solving.
Our recognition programs and team dynamics have always been on top of the industry.
One of our main objectives has been to differentiate from other call centers by actually caring and motivating our team members.
We have accomplished this by recognizing our top performers, by different means and activities with high scoring internal surveys that we conduct periodically.
This will not be any different in Johannesburg.
All of this doesn’t come by itself. Over the years we have relied on a fantastic team of administrative staff, client experience executives, organizational development experts and of course, operation agents that helped make Redial what it is today.
This is only the beginning of our vision to position Redial as a global outsourcing service provider and help companies in different regions such as North America and Western European clients.
Thanks for reading our blog, we have many more right here on this section if you would like to learn more.
You want to know how we can help? Let’s talk.
Jason & Chris Heil are the founders and managing partners of Redial BPO.