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Entries by Veronica Mascareno
3 Ways companies can give back to communities
Social responsibility and community support activities are matters of great importance that companies have applied in various campaigns. With generations of individuals and entities increasingly aware of the different foundations and causes, dissemination and support are presented at a faster pace. In the awakening of the crises that have arisen in recent years, the BBB […]
BPO in South Africa keeps thriving, here is how.
BPO in South Africa has registered constant investments for different industries since 2018. And the numbers continue going up, being recognized as one of the most attractive destinations to outsource different services, according to studies by consulting firms such as McKinsey and Ryan Strategic Advisory. What is the reason for this, and why is it […]
How a nearshore BPO impacts the brokerage business?
Brokerage firms or companies have been intermediaries and key players in facilitating numerous processes. Its effectiveness in obtaining financial resources, goods, and capital, in general, has contributed to production levels. Additionally, it has developed new tools and ways to diversify income sources. But how can these same businesses make it easier for others […]
Why establishing a culture of recognition programs & activities is important in a call center.
We all know that motivating and recognizing employees in any organization is essential to appreciate the talent and achieve results. But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different places. That is why at Redial BPO, we have cleared this possibility and analyzed prevention ways […]
Outsourcing to Mexico: 4 things to consider if you are relocating your company
I reflected on the transnational companies that have decided to relocate their operations outside China. Considering that we can find its origins through the growth of globalization, becoming an attractive option in matters of investment and resource optimization. It turned out to be in the nineties and early 2000s through the famous “offshoring,” in which […]
Relationship between Canada, US & Mexico. Could companies take more advantage?
In the last few days, we have witnessed relevant news about the trilateral relationship between Canada, the United States, and Mexico. Considering these regional leaders’ different agendas and future projections, presenting various concerns among the three actors is valid. By establishing a relationship of many years, they highlight the opportunities that can be taken in […]
Outsourcing your healthcare data analysts & services, is it possible?
Exploring the different industries and services that have benefited and enhanced the arrival of outsourcing, healthcare strikes as one full of many opportunities. Highlighting in recent years the capacity of the healthcare industry and the ways to offer outsourced services with professional and trained personnel in other countries. Is it possible? Trust companies with high-sensitivity […]
How can BPO take care of healthcare services?
Healthcare services are fundamental, being an element of access to general well-being. An area currently facing major challenges such as increased costs, data management, and confidentiality. The resources distributed each year also represent a constraint by internal and external issues that exceed the capacities of related actors. The outsourcing of healthcare assistance has come as […]
Hacks To Achieve The Best Results In Insurance Through BPO.
We know how insurance companies have become important tools that have protected us from unforeseen events. Considering the scale this industry can cover, it is good to have key alliances to ensure proper management of all types of processes. With the necessity to provide top-notch service to consumers that constantly demands a proper experience. From […]
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