The pandemic has forced contact center decision-makers to rethink their established strategies. Moving into 2022, once tried-and-tested delivery strategies will be pushed aside in favor of newer approaches that enable more flexibility and quality. CX managers have seen that putting all their capacity in a single location on the other side of the world is […]
In todays world the use of logistics services has been shown time and time again that it is one of the key pillars for the economy and every business looking to achieve success, but one hidden piece of the puzzle makes everything work in harmony, Customer Service Logistics. During the Covid-19 era this has become […]
While vaccine roll outs across the world will hopefully end the pandemic nightmare of the past year, no one should be under any illusion that things will go back to the way they were. Such wishful thinking ignores a lot of different dynamics when it comes to the contact center environment. In particular, there has […]
The Call Center Industry can be a challenging environment, as businesses grow the need to have exceptional customer experience becomes a growing factor for everyday operations. Numbers do not lie, the battle for customer experience and excellent service rage on as businesses turn more and more to it as a solution to maintain a loyal […]
Outsourcing your Call Center Services to a partner in Mexico is easy, especially when there is extensive knowledge in the field and business process outsourcing. Being one of the leading figures inside the call center outsourcing business we immediately took advantage of all the benefits of having a call center in Tijuana. There are five […]
Live Chat is one of the many tools that can help a business create an excellent relationship between their clients and their product. There are many advantages to adding live chat as one of the core services for customer support in a business. The core factor in choosing live chat over other options is the […]
ECommerce is the bread and butter of every business currently looking to expand its market beyond its physical locations; companies like Amazon and eBay thrive solely on this method. Companies that follow the traditional method picked up on this and rapidly expanded their income with a consistent return of investment on these newly implemented technologies, […]
Banks are the cornerstone of the current world we live in; businesses and clients alike interact with them daily, some going as far as doing so every minute. For this reason, Banks understand that their clients, small, medium, or large, need a way to interact with them at every moment to ensure business continuity or […]
Why Your Company Needs a Bilingual Call Center? Call Centers and Customer Service continue to be one of the pillars to ensure that business grows and retains the current client base, it is the fastest and most efficient way for clients to interact with your business and acquire the services and products that they need. […]
In the world of Call Centers, there is Customer Service, the bread and butter of every available service in the world, the cornerstone that makes your business stand in a great foundation for success. But one crucial question to know how successful this venture is, how do I measure it and how do I know […]
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