RedialBPO
  • Locations
    • Follow-The-Sun Model
    • Why Costa Rica
    • Why Mexico
    • Why Philippines
    • Why South Africa
  • Services
    • BPO Services
    • Core Services
      • Customer Service
      • Sales Service Inbound and Outbound
      • Tech Support
      • Order Taking Service
      • Back Office Support
      • Accounts Payable and Receivable
      • Upselling and Cross-Selling
      • Debt Collection
      • Insurance Verification
      • Workflow Automation Services
      • Voice AI Services
    • Additional Services
      • Transfer Service
      • Appointment Setting
      • Data Processing
      • Lead Generation
      • Live Chat Services
      • Email Request Services
  • Industries
    • Financial Services
    • Healthcare Services
    • IT Services
    • Retail Services
    • Telecom Services
    • Hospitality and Travel Services
    • Logistics Services
    • Automotive Services
    • Utility and Energy Services
  • Blog
  • Company
    • About Us
    • Our Team
    • Media
    • Ebooks
    • Contact Us
  • Join Redial!
  • Get a Free Quote
  • Menu Menu
Elder Gonzalez

About Elder Gonzalez

I'm the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

Entries by Elder Gonzalez

How Efficient Medical Records Management Improves Clinical Outcomes

July 18, 2025 in CX and Services /by Elder Gonzalez

Let me start by saying this: if you’ve ever had to repeat your full medical history to a provider because your records were “unavailable,” then you already know why this topic matters. In my years of working with healthcare clients across various regions, I’ve seen how disorganized medical records can become a silent threat to […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025

June 24, 2025 /0 Comments/in Events /by Elder Gonzalez

June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most impactful Customer Experience events of 2025: CX Healthcare in Phoenix (June 4–5) and Customer Contact Week (CCW) in Las Vegas (June 9–12). I returned home […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

CX MeetUp Series: A Fresh Take on the Future of Customer Experience

May 21, 2025 in Events /by Elder Gonzalez

On April 30, I had the privilege of co-hosting the very first edition of our CX MeetUp Series in sunny San Diego, California. Alongside our friends at Laivly and SymTrain, Redial BPO helped bring together some of the brightest minds in customer experience for an evening of real conversations, refreshing drinks, and new perspectives. We […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

Recent Posts

  • Redial BPO Lend360Redial BPO at LEND360 2025August 26, 2025 - 11:59 am
  • CX Retail USA Exchange 2025 - Redial BPORedial BPO in CX Retail USA 2025: Transforming Customer Experience in RetailAugust 8, 2025 - 8:33 am
  • Redial BPO in Contact Centre Expo 2025Contact Centre Expo 2025: Innovation, Strategy & Human ConnectionAugust 7, 2025 - 10:53 am

Archives

Categories

  • BPO
  • CX and Services
  • Events
  • News
  • Redial Culture
PCI Logo Redial BPO

Resources

Services

Industries

Blog

Get a Quote

Services

Appointment Setting

Customer Service

Debt Collection

Email Services

Lead Generation

Live Chat

Tech Support

Transfer Services

About Us

Leadership

Contact Us

Privacy Policy

Terms of Use

Logo Redial

© 2024 Redial. All Rights Reserved.

Scroll to top
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
.
You can also check our Cookie Policy.Accept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT