As someone who’s been in the trenches of customer service for years, I’ve witnessed firsthand the transformative power of AI in customer service. The landscape has shifted dramatically, and I’m genuinely excited about where we’re headed. At Redial BPO, we’re not just observing these changes from the sidelines, we’re actively implementing AI solutions that are […]

Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

As someone who’s spent over a decade in the customer service industry, I’ve witnessed firsthand how dramatically customer expectations have evolved. Today, we’re serving four distinct generations simultaneously, each with unique preferences, communication styles, and technology comfort levels. Understanding these generational preferences shaping CX has become absolutely crucial for any business looking to deliver exceptional […]

Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/