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Elder Gonzalez

About Elder Gonzalez

I'm the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

Entries by Elder Gonzalez

How Efficient Medical Records Management Improves Clinical Outcomes

July 18, 2025 in CX and Services /by Elder Gonzalez

Let me start by saying this: if you’ve ever had to repeat your full medical history to a provider because your records were “unavailable,” then you already know why this topic matters. In my years of working with healthcare clients across various regions, I’ve seen how disorganized medical records can become a silent threat to […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025

June 24, 2025 /0 Comments/in Events /by Elder Gonzalez

June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most impactful Customer Experience events of 2025: CX Healthcare in Phoenix (June 4–5) and Customer Contact Week (CCW) in Las Vegas (June 9–12). I returned home […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

CX MeetUp Series: A Fresh Take on the Future of Customer Experience

May 21, 2025 /0 Comments/in Events /by Elder Gonzalez

On April 30, I had the privilege of co-hosting the very first edition of our CX MeetUp Series in sunny San Diego, California. Alongside our friends at Laivly and SymTrain, Redial BPO helped bring together some of the brightest minds in customer experience for an evening of real conversations, refreshing drinks, and new perspectives. We […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

Recent Posts

  • Redial BPO at ShopTalk Fall 2025Redial BPO in ShopTalk Fall 2025: Elevating Customer Experience InnovationJuly 28, 2025 - 9:30 am
  • Documents, files, folders and stethoscope. Efficient Medical Records ManagementHow Efficient Medical Records Management Improves Clinical OutcomesJuly 18, 2025 - 11:17 am
  • Why is Johannesburg becoming a top choice for outsourcing?Why Johannesburg is Becoming a Top Choice for Outsourcing?July 10, 2025 - 9:58 am

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