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Elder Gonzalez

About Elder Gonzalez

I'm the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

Entries by Elder Gonzalez

Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025

June 24, 2025 /0 Comments/in Events /by Elder Gonzalez

June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most impactful Customer Experience events of 2025: CX Healthcare in Phoenix (June 4–5) and Customer Contact Week (CCW) in Las Vegas (June 9–12). I returned home […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

CX MeetUp Series: A Fresh Take on the Future of Customer Experience

May 21, 2025 /0 Comments/in Events /by Elder Gonzalez

On April 30, I had the privilege of co-hosting the very first edition of our CX MeetUp Series in sunny San Diego, California. Alongside our friends at Laivly and SymTrain, Redial BPO helped bring together some of the brightest minds in customer experience for an evening of real conversations, refreshing drinks, and new perspectives. We […]

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/

Recent Posts

  • Elder and Jason CCW CX HealthcareTwo Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025June 24, 2025 - 4:51 pm
  • Scaling Customer Service with AI, Without Losing the Human TouchJune 16, 2025 - 2:26 pm
  • Frustrated user because The Web is Plagued of Bad CX, And Nobody Is ComplainingThe Web is Plagued of Bad CX, And Nobody Is ComplainingMay 22, 2025 - 3:00 pm

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