We are still in a post-pandemic recovery process where different industries have faced great adversities. One of them is the hospitality industry.    Travel restrictions, the suspension of several businesses, and panic, in general, were just some factors that led to the cut of 50 million jobs globally.    This figure made me think about the importance […]

Jason Heil

I’m Jason Heil, CEO, father, golf enthusiast, and believer in fun, hard, and responsible work. I lead Redial BPO with passion for culture, CX innovation, and team empowerment. Writing helps me share what drives us: building great experiences through great people, every single day.