Why establishing a culture of recognition programs and activities is important in a call center.

We all know that motivating and recognizing employees in any organization is essential to appreciate the talent and achieve results.  

But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different places.  

That is why at Redial BPO, we have cleared this possibility and analyzed prevention ways to share a little of what has worked for us.  

To maintain an environment full of opportunities, aimed to achieve results from all areas.  

The difference between happiness and satisfaction: 

Exploring different articles and opinions, I found this recommendation, which I find very apt.  

On numerous occasions, the two are confused. They go hand in hand with positive emotions, but they are not the same.  

Why it can be answered through various elements and debates; in the end, I think we can summarize it by the difference manifested through the scope and timing.  

Happiness can be considered something very personal, but it can come in different ways, while satisfaction impacts our lifestyle. 

A key consideration could be combining both, providing a moment of happiness and satisfaction through the recognition of achievements and growth.  

• Development of recognition programs 

Recognition programs are methodologies and strategies implemented by different organizations to highlight the performance and effort of individuals or teams.  

The organizational development department at Redial BPO has been responsible for implementing our recognition program: “Best Redialers” with three categories:  

• Top Performer  
• Best Improvement  
• Rookie Of the Month  

These three categories (each with its specific characteristic) have proven effective in recognizing our redialers and motivating them to achieve different goals.  

They are given a diploma with their respective merit monthly and are considered to enter a raffle for different prizes.  

Promoting team building development by means of supervisors and teams for the practical realization of work activities.  

Something fundamental in the call center industry is constantly measuring our metrics and thereby surpassing the goals of our customers goals.  

• Activities for BPO employees 

Our departments together have executed different events and dynamics to harmonize and present the company’s efforts to benefit our redialers.  

• Raffles 

Yes, raffles in companies and organizations are a classic but a functional classic.  

Presenting the opportunity to give away products, devices, or, in some cases, services, providing a surprise effect for all participants.  

Not to mention the benefit assigned from the gift and the motivation that generates having the opportunity to participate.  

• Characterization and decoration of workspaces:  

Every year, we host the Theme Up! event- in which they are given the opportunity for all supervisors, together with their team, to characterize themselves and their workplace.  

By selecting a popular culture property, this activity helps us develop leadership skills, teamwork & coordination, and creativity.  

Oh, and of course, have a whole day of fun!  

• Summer Week:  

We research and select the year’s hottest week to run a whole week of raffles, activities, games, snacks, and food for everyone.  

This represents the dynamism that is part of Redial’s vision to promote internally and externally.  

We start with the first day: a fresh start. It consisted of delivering ice popsicles, a sweet that is customary in the summer season in Mexico.  

The second day consisted of everyone entering a raffle with their best summer outfit on workday.  

We continue with a middle snack day, with different sweets, chips, and snacks for everyone.  

We recreated our version of the famous Mexican game: 100 Mexicans said with… 100 redialers said! – Where we tested the knowledge and skill of our team.  

We ended the week by creating artistic pieces and traditional Mexican food, which everyone enjoyed.   

• Final thoughts:  

Undoubtedly, the motivation and recognition of members, either from companies or organizations, are vital elements to reach their full potential.  

Although executing these types of rewards and activities represents an investment of resources, it is a return appreciated in performance and long-term vision.  

Want to learn more about organizational culture and why is it important? You can read more blogs here.