Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market.
After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed. I would say that our mission was accomplished!
The event exceeded my expectations, especially as someone new to the business development world. The conference was amazingly organized, with incredible speakers and hosts who shared invaluable insights into customer experience. I had the chance to meet many inspiring CX leaders and hear their perspectives on using AI to optimize the client’s experience without replacing the human touch.
This is particularly important since the main reason for customer disloyalty in the UK is poor service and a lack of personalized experiences. AI can help with many tasks, like basic T1 support or simple questions, but it’s essential not to replace human interaction in customer service.
It’s great to be part of a company that uses AI to enhance our processes instead of relying 100% on it. We use AI to help our new team members (Redialers) reduce their onboarding learning curves by providing hands-on experience before they start interacting with real clients. This makes them much more productive from the beginning.
Our QA staff benefits from timely feedback, helping our agents increase CSAT scores. We also use AI to help our new clients create efficient training programs, reducing training time and identifying areas that need more focus. The potential is HUGE! As Elder says, AI is not our enemy; we just have to learn how to use it effectively and I truly believe that.
Overall, I am very grateful for the opportunity to learn more about networking from the best, Jason Heil and Elder Gonzalez, and for everything I learned at the conference. I am super excited about what is to come for our Redial team now that we have opened the doors to new horizons in the UK.
https://redialbpo.com/wp-content/uploads/2024/07/Blog-UK-Experience-July-2024-01.jpg6251667Mary Pachecohttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngMary Pacheco2024-07-25 14:25:132024-07-25 16:01:31The UK Experience – Events and Summits
Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages:
Cost Savings:
Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes.
Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.
Economies of Scale:
Outsourcing providers often have specialized expertise and can operate more efficiently, achieving economies of scale that individual businesses might not be able to.
Variable vs. Fixed Costs:
Outsourcing can convert fixed costs (like salaries for full-time employees) into variable costs, allowing businesses to pay only for the services they need when they need them.
Capital Investment Reduction:
By outsourcing non-core functions, businesses can avoid significant capital investments in infrastructure, technology, and equipment.
Focus on Core Competencies:
Outsourcing non-core activities allows businesses to focus resources and capital on their primary revenue-generating activities, potentially increasing profitability.
Access to Global Talent:
Outsourcing can provide access to a global talent pool, which can be more cost-effective than hiring locally, especially for specialized skills.
Scalability and Flexibility:
Outsourcing offers the flexibility to scale operations up or down based on demand without the financial risk associated with hiring or laying off employees.
Risk Management:
Outsourcing can help mitigate financial risks by spreading them across different geographical locations and leveraging the expertise of outsourcing partners in managing specific functions.
Improved Cash Flow:
Reduced operational and labor costs, along with more efficient processes, can lead to improved cash flow and better financial health for the business.
Tax Advantages:
In some cases, outsourcing to certain countries can offer tax benefits or incentives, further reducing the overall financial burden.
These financial benefits make outsourcing an attractive option for many businesses looking to optimize their operations and improve their bottom line.
https://redialbpo.com/wp-content/uploads/2024/07/banner-v3.jpg300800Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-07-10 11:59:282024-07-11 10:18:33Outsourcing Can Transform Your Finances
In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion:
Enhanced Employee Well-being and Productivity
When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.
Broader Talent Pool
Inclusive companies attract diverse talent, driving innovation and improving problem-solving capabilities.
Promoting inclusion helps comply with anti-discrimination laws and aligns with ethical business practices, reducing legal risks and promoting a harmonious workplace.
Innovation and Creativity
Diverse teams bring unique perspectives, fostering creativity and driving business growth.
Importance of Inclusion and Open-mindedness
Inclusion and open-mindedness are vital for a thriving workplace. Celebrating differences encourages unique viewpoints and enriches workplace culture, driving the company forward.
In summary, LGBTQ+ inclusion enhances employee well-being, expands the talent pool, improves corporate image, ensures legal compliance, and drives innovation. Fostering an inclusive and open-minded workplace leads to sustainable success and a positive societal impact.
At Redial, we recognize the importance of having a diverse group of people working with us. We believe that fostering an inclusive and open-minded workplace leads to sustainable success and a positive societal impact.
https://redialbpo.com/wp-content/uploads/2024/06/Blog-LGBT-1.jpg6251667Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-06-28 08:15:322024-06-28 11:53:13The Importance of LGBTQ+ Inclusion
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI).
Time Zone Compatibility:
Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency. Reduces super early morning meeting or super late nights, minimizing the necessity to establish meetings to far in advance, the compatibility can make socializing a little more organic and natural.
Cost Savings:
Due to the lower labor cost, technical staff and reduce transportation expenses Mexico becomes a great option for a partnership. The closeness grants companies to oversight the high level of quality on their operations. The 1,954-mile land border with the US makes it a key market for international business, taking advantages of traveling time for equipment is also an advantage, a transportation of goods can take 6 to 12 days depending on the size, from New York to Mexico, and the same shipment can take up to 35 days.
Cultural affinity:
These a few dominant aspects of Mexican business culture like personal relationships, loyalty, and strong hierarchy. Time and effort are invested in networking process and is not done without intent. The influence of the US in Mexico is in the large number of multi-national companies, is an example of the adaptability of Mexico in the customer service aspect.
Skilled Workforce and Education:
a growing pool of skilled professionals, particularly in different fields like CS, IT, and business process outsourcing (BPO). Many of universities and technical institutes in Mexico offer degree programs relevant and tailored to the needs of the outsourcing industry. This effectively ensures access to a talented workforce able to deliver high-quality customer service solutions
These are just a few of the benefits that make Mexico a nearshore destination, the solution that is appealing and enhances the customer experience, while minimizing operational complexities and keeping a high level of service quality.
https://redialbpo.com/wp-content/uploads/2024/05/Carrusel-Why-Mexico-07.jpg6251667Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-05-22 11:52:252024-05-23 07:02:22Why Mexico? Your Nearshore Solution.
At Redial we realise the value of cultivating mental wellness for all our Redialers. Promoting mental health and wellness among our colleagues is not only crucial for their well-being and productivity; it creates an awareness and a focus on overall wellbeing. Ultimately, we strive to ensure that our Redialers thrive is all areas of their life.
By focusing on key strategies, we are able to simply and hopefully effectively support their well being journey. Some of the strategies are:
Provide Mental Health Resources:
Offer access to counseling services, helplines, or mental health professionals for confidential support.
Training and Education:
Conduct workshops or training sessions on stress management, resilience building, and techniques for maintaining work-life balance.
Encourage Breaks:
Encourage regular breaks during shifts to prevent burnout and allow agents to recharge. Implementing short mindfulness exercises during breaks can also be beneficial
Supportive Environment:
Foster a supportive work culture where agents feel comfortable discussing mental health concerns without fear of stigma or judgment.
Recognition and Appreciation:
Recognize and appreciate agents for their hard work and achievements regularly. Feeling valued can boost morale and motivation.
Encourage Social Connections:
Facilitate team-building activities or events outside of work to encourage social connections and foster a sense of belonging.
Feedback and Communication:
Maintain open channels of communication where agents can provide feedback and feel heard regarding their workload, work environment, and overall well-being.
By implementing one or more of these strategies, Redialers can feel supported, motivated, and better equipped to manage the demands of their roles while prioritizing their mental health and wellness.
If you are in the US and you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org. You can also reach Crisis Text Line by texting MHA to 741741.
If you are in Mexico and you or someone you know is struggling or in crisis, help is available. Call 800 911 2000.
https://redialbpo.com/wp-content/uploads/2024/05/Revive-Wellness-Carrusel-April-2024-06.jpg6251667Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-05-16 15:09:472024-05-22 15:26:30ReVive Wellness: Focusing on mental health.
As a business owner or a CEO is important to ask certain questions to get a clear picture of what you are hiring, in the case of a Nearshore service, here we have some key questions to ask your next outsource provider.
What are the benefits of outsourcing our call center services?
Outsourcing call center services offers businesses the opportunity to optimize costs, access specialized talent, enhance scalability, and focus on core competencies, ultimately leading to improved customer experiences and increased operational efficiency.
We go from 5 agents to 50+, AI training brings down the learning curve for new agents, there are just a few. Read more of Benefits of Nearshoring.
Why should we consider nearshore outsourcing specifically?
Nearshore outsourcing combines the benefits of proximity (Mexico), cultural affinity, language proficiency, and reduced risk, making it a compelling option for businesses looking to enhance operational efficiency, improve customer service, and achieve cost savings while maintaining close collaboration with their outsourcing partners.
How do we ensure quality and consistency in service when outsourcing to a nearshore call center?
To ensure quality and consistency in service when outsourcing to a nearshore call center, focus on clea CSATs, comprehensive training (AI assistance training being the best), regular performance reviews, robust quality monitoring, effective communication, and cultural alignment.
These measures help maintain high standards, address issues promptly, and foster collaboration between your organization and the nearshore team.
What security measures are in place to protect our sensitive data when working with a nearshore call center?
Nearshore call centers employ secure network protocols, data encryption, access controls, compliance measures, and employee training to protect sensitive data, one of the most important aspects that we offer, for the safety of our partners is On-premise contact center, this secures a controlled and secure space for data.
They also undergo regular security audits and adhere to industry regulations, ensuring data confidentiality and integrity.
How can we ensure a smooth transition when outsourcing our call center services to a nearshore partner?
To ensure a smooth transition when outsourcing call center services to a nearshore partner, focus on thorough planning, clear communication, detailed documentation, comprehensive training, and ongoing support.
Establish clear objectives, timelines, and responsibilities, and develop a transition plan outlining migration processes and technology integration. Collaboration, transparency, and alignment between both parties are key to minimizing disruptions and achieving a seamless transition.
If we, as a partnership, ensure a comprehensive transition plan, training, clear expectations and open communication, the transition to an outsourcing call center service is expected to be easy.
https://redialbpo.com/wp-content/uploads/2024/05/Banner_01_v4@3x.jpg13503600Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-05-02 15:26:282024-05-03 08:11:08Call Center Outsource: Questions to ask a Nearshore service
Nearshoring offers businesses proximity and cost savings, access to skilled professionals, streamlined legal compliance, operational flexibility, and enhanced customer satisfaction. These benefits make nearshoring a compelling option for optimizing operations and delivering exceptional customer experiences.
Proximity and Cost Savings
By outsourcing operations to nearby countries with lower labor costs, businesses can enjoy easier communication, travel, and collaboration while reducing overall expenditure. This proximity fosters stronger working relationships, facilitates frequent face-to-face meetings, and ensures quality standards are maintained.
Additionally, decreased transportation costs and overlapping time zones enhance cost-effectiveness, making nearshoring an attractive option for businesses seeking operational efficiency and financial savings.
Quality, Expertise, and Cultural Compatibility
Nearshore locations offer a blend of skilled professionals and cultural compatibility, enhancing customer satisfaction. Access to experienced professionals, especially in industries like call centers, ensures high-quality service delivery and effective problem-solving.
Nearshoring facilitates better understanding and adaptation to the cultural nuances of the client company’s target market. This alignment fosters smoother communication, increased trust, and stronger brand loyalty, ultimately enriching the customer experience.
Legal and Regulatory Alignment
This alignment reduces compliance risks and ensures adherence to relevant laws and regulations, thereby mitigating legal challenges and potential disruptions to business operations. Additionally, similar legal environments can streamline processes such as contract negotiations, intellectual property protection, and data privacy compliance.
Operational Flexibility
We offer operational flexibility, allowing companies to scale their operations more efficiently in response to market shifts and business demands. Leveraging existing infrastructure and resources in neighboring countries enables quick adjustments to capacity requirements without significant upfront investments.
This agility enhances the company’s ability to adapt to changing market dynamics, seize emerging opportunities, and remain competitive in the industry.
Customer Satisfaction
Shorter distances and reduced transportation lead times contribute to faster response times and improved order fulfillment, meeting customer expectations for prompt service delivery. Moreover, cost savings achieved through nearshoring can be reinvested into enhancing customer experience initiatives, such as personalized support, innovative solutions, and value-added services.
Each of these factors contributes to the attractiveness of nearshoring within the call center industry, offering numerous benefits for both call center providers and their client companies. By strategically leveraging nearshore locations, businesses can optimize their operations, drive efficiency, and deliver exceptional customer experiences while remaining cost-effective and competitive in the global marketplace.
https://redialbpo.com/wp-content/uploads/2024/04/Carrusel-Benefits-of-Nearshoring-07.jpg6251667Deidad Juarezhttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngDeidad Juarez2024-04-25 11:49:022024-04-25 14:22:04Benefits of Nearshoring with Redial BPO
With such a large segment of their target market shifting attitudes toward new experiences rather than materialistic vacations, many travel brands are struggling to keep up.
Are you ready to meet the needs of young travelers? If you’re not quite there yet, don’t worry–we have you covered with three quick tips you can consider on how to improve your customer experience as a travel brand and keep young travelers coming back again and again.
Photo by Elle Hughes
Always-on digital accessibility
As a travel brand, one of the most important aspects of excellent CX is making sure that all your digital channels are accessible to all customers.
If a traveler encounters a website or app that isn’t accessible with a screen reader, or if a particular flight booking system isn’t compatible with screen readers or screen magnification software, it can make the entire process much more difficult and stressful.
In other words, young people like fast, responsive and user-friendly channels to look for the perfect gateaway.
Luckily, there are many ways to make your digital channels more accessible. You can start by making sure all your page or apps have real images of the destination/place, optimized and verified information to give more clarity and relevant info to consider.
You can also look into making your phone booking and assistance systems accessible with features like speech recognition software and text-to-voice functionality.
Digital attention through email, live chat or call is a must to follow up any request the customer might require.
Clear and transparent communication
Another important aspect of CX is how you communicate with your customers, both before and after their trip. If a traveler feels confused about their trip, their options, or how to book their desired experience, they may end up booking with a different company.
If a traveler feels like the company is hiding information from them, or if they feel like the company doesn’t care about helping them, they’re less likely to book with you again in the future.
Personally, I always check on policies and hidden fee information, that way I don’t get any surprises at the reception! Show every fee!
There are many ways to improve the transparency of your communication with customers.
You can start with good general FAQs, or even a blog where travelers can ask questions and get answers.
You can also make sure that your customer service team is trained to communicate clearly and in a non-judgmental way with all customers, without being condescending or overly helpful.
Everyone deserves to enjoy a nice trip, so making them feel the right way will give an extra sense of comfort & security.
Millennials and Gen Zer’s are a very independent bunch, and they value flexibility in their traveling experiences. If you offer a variety of flexible options for your customers, it can help make their traveling experience easier and more enjoyable.
Another survey by Deloitte explains how our generation are living paycheck by paycheck, due to different economic elements. Still, we can enjoy a good trip.
This might include things like free cancellation policies, free seat changes, free checked bag policies, or even things like in-flight meal options.
If you offer too many of these things, though, you may alienate other travelers who don’t want or need all those options. So, your data will be a great ally.
You can improve your flexibility by making sure the options you offer are clear and easy to understand.
For example, instead of offering a free checked bag option, you can offer a free second bag. This way, you’re still offering a good benefit, but it’s not as strong as the first option.
Also, hotels can offer special discounts on the days or months they know the market presents low assistance.
You can also make sure you have a good reason for offering each of these benefits.
Communicate through your digital channels these benefits to have more response.
Overall, the travel industry is changing, and travel brands need to change with it. Whether you’re targeting Millennials or Gen Z, or you simply want to improve your CX for everyone, these tips can help you create a better experience for your customers.
Whether you use these tips to improve your current practices or to start fresh, you’ll be sure to see an improvement in your CX.
Thank you for reading our blog; if you want to like to see more, click here.
Want to know us better and how we can help your travelers? Talk to us!
https://redialbpo.com/wp-content/uploads/2022/11/BLOG-BANNER-CX-Young-Travelers_BLOG-BANNER-1.jpg300800Veronica Mascarenohttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngVeronica Mascareno2023-12-21 10:28:002023-12-21 11:45:57Is your CX good enough for young travelers?
A business in the 21st century will inevitably establish a relationship with a call center service provider; the possibilities of growth, savings, and increased customer satisfaction make it a new reality.
Great interactions and an excellent customer experience have become the defining factor in the Covid-19 era; in a recent study, it was identified that 59% of consumers surveyed reported that customer experience was a deciding factor on who they would purchase from.
In another study, it was identified that 91% of customers would stop interactions with a business after one bad experience, making the need for excellent customer service while handling large volumes of interactions the number one priority for businesses.
How does a Call Center Provider work?
When a business continues to grow, this puts a key factor into the spotlight:
The relationship with your clients and how their experience is felt every time they interact with you.
A larger baseline of clients means additional infrastructure, employees, new methodologies, continuous training, and several items that continue piling up as you grow.
Today’s reality means that this growth comes at a considerable price; leveraging a call center service provider can reduce your expenses by sixty percent per agent; this cost also includes infrastructure, management, and training periods.
A call center provider ensures that your business is kept ahead by giving you space for growth at your rate; this means only paying for what you need as you go.
With a number of services available for you to choose from, there is also an essential matter of expanding into other areas to benefit the communication channels, both internal and external, to ensure that everyone knows what is happening.
Do I really need a Call Center Services Provider?
When considering the benefits, there is a lingering question, why would I need a call center service provider?
Outsourcing to the partner of your choosing gives space for growth at a fraction of the cost; additionally, handling multiple services through a single partner means having a single line of communication, in turn making changes and improvements work faster across the board.
The answer goes beyond savings and numbers; the main benefit obtained through a partner is the leverage of years of experience in the field and choosing the right people and technology for the tasks.
Call Center Service Providers have a large pool of talent to tap into, which they regularly discriminate to get the right resources; this helps create a better experience for you and your clients, minimizing cultural and linguistic barriers and the learning curve.
A focus on omnichannel support from this same partner ensures that they handle all interactions with all the information they need, avoiding unnecessary questions and frustration from your clients who make their time a priority during these times.
Choosing the right Call Center Provider
Making the right choice can be challenging when looking at the possibilities. There is experience, and field expertise, which may look the same but have different impacts on your business, the cost and speed of implementation, and the location, which influences the linguistic and cultural aspects.
Talk to the partner of your choosing, get to know and understand them as they come to know and understand you and your business, the importance of this interaction will ensure that you are making the right decision.
With additional indicators to look at during this process, it is vital to create a list of your business requirements, present them to your potential partner and understand their capabilities and knowledge of the field.
We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment.
Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.
Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.
If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.
https://redialbpo.com/wp-content/uploads/2021/02/What-is-a-Call-Center-Service-Provider.jpg300795Veronica Mascarenohttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngVeronica Mascareno2021-02-24 15:44:002024-02-15 14:21:08What is a Call Center Service Provider?
Call Center outsourcing has become a norm inside every industry globally; this method provides room for growth at a reasonable price with a list of services that would take a sizeable investment to achieve on your own.
This also means saving time while reaching your goals from the beginning. Having experienced people take over your call center needs while other business resources continue with critical tasks that require their attention daily.
There are three factors to consider when looking at an outsourcing company, which will provide you with insight on making the right decision when moving forward with this process.
A call center outsourcing company always wants to be your partner.
Any company looking to become your partner during the process of call center outsourcing must show to you that they are interested in the task coming at hand; this includes:
Interest in your field of business and knowledge, being easily identifiable when engaging and planning the initial steps for an outsourcing process, any partner that has experience in the industry will immediately understand what you do and the industry.
Understanding your business culture and vision, an essential item for any outsourcing company is to know your objectives, plans, culture, and vision, creating a better relationship and, in turn, providing the right services to your clients.
Making your brand shine is a critical item to look at for someone that wants to be your partner is their interest in making your brand shine, using their industry knowledge and experience to ensure this happens every time.
Flexibility and opportunity for rapid growth, for any business looking to leverage the benefits of call center outsourcing, there is a need for rapid growth, which an outsourcing partner should be able to provide, this includes flexibility to ensure that your goals are met in the shortest possible time.
A call center outsourcing partner brings together the right people and culture.
Building a lasting relationship during the call center outsourcing process means having the right people for the job; this goes from top to bottom for the outsourcing company.
Experience is not all in the field; it is also vital that agents engaging with your clients are also aware of the culture and language of your clients, removing barriers and improving the customer experience tenfold.
Additionally, call center outsourcing will ensure that agents involved in the call center environment are continuously trained and updated with changes you have implemented.
This is another crucial advantage of having a nearshore partner with you, working in the same time zones, and avoiding unnecessary complications of working weird hours, affecting your operation and how it is engaging with your clients.
Another hidden benefit comes from having a partner that can leverage a talent pool that is knowledgeable in your industry, understands the language and culture, minimizes culture shock, and achieves clear and concise communication during every interaction.
A call center outsourcing partner provides you with services that fit your needs.
Having mentioned the quality of the people and their interests, the final item involves the area of services of the outsourcing company.
When evaluating your partner and their current offerings, it is essential that they match your existing business line; it is also necessary to look at other services that they provide for possibilities of moving other processes to the same partner.
This consideration helps you make an educated decision, avoiding the necessity of hiring additional partners to outsource your processes, saving you time, money, and the need to have multiple parties involved during critical changes.
Observe also other services which could be essential to make your business grow, areas that may not be currently tapped but could bring important benefits such as lead generation to make your brand known to an untapped section of the market.
Final thoughts
Making the right choice is essential; it will help you boost the efficiency, quality, and engagement of your business with your current baseline of clients.
Putting all of these items at the forefront and ensuring the outsourcing company of your choice follows them will create an excellent relationship and push you forward to excellence.
Ready to choose the right partner, looking to outsource your operation to a nearshore call center service provider, we can help you make the jump forward and ensure you hit the ground running.
We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment. If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.
https://redialbpo.com/wp-content/uploads/2021/02/3-Things-to-Look-for-in-an-Outsourcing-Partner-Cover.jpg300795Veronica Mascarenohttps://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.pngVeronica Mascareno2021-02-17 21:52:002024-02-15 09:53:123 Things to Look For in An Outsourcing Partner