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Posts

Valeria Flores

How Call Center Outsourcing Improve Advanced Collections Service

March 15, 2022/in Call Center, Collections service, Tijuana Call Center /by Valeria Flores

Because of the complicity of the task, many companies are looking for other effective solutions, that’s why outsourcing a call center for a collections campaign has increased exponentially in the last few years. 

Let’s talk about the positive impact of outsourcing a call center for your collection’s services.

These key points of outsourcing a call center will benefit your collection service approach.
  • You will expand your collection calls
  • Economically, you will reduce your operational costs by 50%
  • You will have your time entirely devoted to other business tasks that need your attention.
  • You will not be worried about the hiring process anymore; nearshore call centers offer this service.

Outsourcing your collection campaign is not only a time-saver but gains back funds in a big way, with quality standards and the latest tools in technology.

Quality collection calls are necessary; we believe that quality is better than quantity, but isn’t it possible to get both?

In a call center, the agents are highly trained and prepared to give the best attention, service, and quality without leaving aside the actual results in the day today.

They have been highly trained before they take their first call, so they understood the market. Creating the spectrum of a quality call experience and the best culture alignment concerning nearshore call centers.

Expectations of outsourced a nearshore call center:

BASIC CONVERSATIONAL SKILLS & VOICE TECHNIQUES

Understanding the essence of a conversation is especially important in debt collection, and something as simple as talking can be an excellent persuasion tool.

LOWER COSTS AND HIGHER REVENUES

Running an in-house call center is costly. Payroll, tracking databases, analytics software, certifications, and compliance costs can be a nightmare.

Therefore, outsourcing allows you to transfer these costs to the call center agents and connect them directly to the revenue collected for a lower price.

Utilizing the resources of an outsourced call center can increase your company’s revenue significantly by collecting more accounts in a shorter cycle.

INCREASING SATISFACTION

If your company’s focus is not on customer service exclusively, you may get a negative response when approaching customers about late payments.

Outsourcing your collections campaign will have a higher likelihood of positive interactions and the customer is more likely to decide to return to you.

Let’s focus on bringing to your customers quality service.

A call center dedicated to debt collection means committing the proper procedure and time necessary to receive timely collections.

While it can be frightening to outsource such an essential part of your business, the benefits of outsourced collections can outweigh the negatives.

To ensure effective debt collection, you need an experienced and dedicated team.

REDIAL BPO offers quality debt collection services ideal for your company’s needs. In addition to having the best technology, we have the right and highly trained team. We work providing the best Nearshore call center operation with customized solutions with the clients.

Get a quote and get more information by clicking on this link. We are READY TO BE YOUR PARTNER.

Valeria Flores
https://redialbpo.com/wp-content/uploads/2022/03/adv_collections_blog_banner.png 302 797 Valeria Flores https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Valeria Flores2022-03-15 14:37:162022-03-30 18:11:29How Call Center Outsourcing Improve Advanced Collections Service
Tijuana Scene
Luis Olvera

Why Tijuana is the Best Option for Nearshore

March 5, 2021/in Nearshore Call Center News /by Luis Olvera

Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians, and 6,000 trucks per day.

Large Recruitment Pool

With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world-recognized customer service.

Talented People

Currently, inside the Baja region, it is estimated that there are thirty thousand people employed in the nearshore call center industry.

A Bilingual and Bicultural Tradition

The people employed in the nearshore call center industry have lived inside the United States for years, giving them the added benefit of understanding geography, culture, language, tendencies, and other details that other call center regions do not benefit from.

Cost Advantage

The average weekly salary for nearshore call center agents stands at three thousand to four thousand Mexican pesos, an average of one hundred and fifty to two hundred dollars per week, which is fifty percent cheaper than the minimum wage inside the United States.

Proximity

This makes it one of its biggest advantages for the Baja Region when considering a nearshore call center partner, with a 15-minute trip by car will get you across the border and to the location where the call center is located in.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

RedialBPO

is an experienced and innovative

nearshore call center in Mexico

orientated in helping companies like yours, find skilled and qualified team members for your vacant positions.

We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

Find out about our services, we welcome the opportunity to connect! We’re ready to help you! RE-THINKING YOUR DAY-TO-DAY OPERATIONS!

Luis Olvera
https://redialbpo.com/wp-content/uploads/2021/03/WhyTijuanaIsTheBestOptionForNearShore_Featured.jpg 300 795 Luis Olvera https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Luis Olvera2021-03-05 14:35:002022-05-02 20:00:45Why Tijuana is the Best Option for Nearshore
Delivering work from home
Cynthia

Delivering Work-at-Home from the Baja Nearshore

April 28, 2020/in Uncategorized /by Cynthia

Challenging times call for inventive measures.  Since the start of the coronavirus pandemic, Redial BPO has remained committed to delivering the best possible outcomes for our clients and their nearshore contact center needs.

That is what their consumers deserve.  But what became apparent very quickly was that if Redial BPO was going to ensure seamless delivery, we needed to develop a home-working solution—and fast!  

As one of the co-founders of this great company, I am happy to report that Redial BPO is now among the outsourcers in Mexico that can provide clients with a nearshore contact center option alongside work-at-home.  This process is new to us, but we are delighted at how it is progressing.

A commitment to quality and care.

To keep our agents safe and healthy, Redial BPO has instituted a series of protective measures in our call center in Tijuana. To complement these efforts, we decided to further this initiative by allowing agents to work from their homes.  

Of course, we first identified the campaigns that we felt comfortable sending home with our agents, in order to make certain that they would be appropriate.  We then started working with our supervisors to determine the team members that would be best suited to supporting customers from their homes.

Making certain that those agents who were allowed to deliver customer experience from home have appropriate workspaces in their residences was also taken into consideration on who was chosen.

We know How to Keep Information Secure

The next steps in this process involved developing the required legal paperwork for our agents to sign, in order to allow them to perform their duties from home as our full-time employees.  This covers their responsibilities, ensuring they take good care of Redial BPO property and technology from their homes.  

To be clear, there is no BYOD in our work-from-home program.  Redial BPO agents must use our hardware and software. This is vital for us to maintain the important standards that our clients expect.  

As well, Redial BPO’s work-at-home approach takes into account compliance and security.  Our IT leadership has developed a VPN that connects any home-based agent to our secure network, this ensures a secure back-and-forth flow of data through an encrypted channel. 

The use of the internet by our agents at home is filtered and monitored from our servers. Effectively, the experience for Redial BPO agents is identical at home is the same as if they were at our nearshore contact center in the heart of Tijuana.

Fortunately, our work-at-home offering goes beyond compliance and security. It also means a focus on agent management.  Redial BPO knows that our best asset is our team of dedicated brand representatives.

For this reason, we have instituted a variety of tools to make certain agents can connect with their teammates, managers or IT support.  We want anyone working from home to know that their virtual connection is as solid as if they were in the contact center. 

With our first wave of home-based employees up and running, things are off to a great start.

Being Part of the Solution

Redial BPO is proud to have a home-based solution. It is part of a broader and growing offering that we are bringing to the market.  This is the first step in providing our clients with a blended customer experience package that combines the best of our Baja nearshore contact center with the power of work-at-home agents.  The future of any great contact center company is in its power to adapt to new realities. 

While the coronavirus pandemic has been a challenge, this forced Redial BPO to move to the “Work From Home” model and drive another business model for our clients.  

At Redial BPO we believe in teamwork and we take pride in our agents for their excellent skills, motivated spirit, and performance-driven mindset. None of this that we do would be possible if it was not for our outstanding team. We understand the importance of teamwork and we thrive to deliver top quality service and outstanding customer satisfaction from our nearshore contact center in Tijuana, Mexico.

For more information about how we can help your business grow, humanize your brand, please get in touch with us and Get a Quote.

Cynthia
https://redialbpo.com/wp-content/uploads/2020/04/WAH-880x450-1.jpg 450 880 Cynthia https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Cynthia2020-04-28 15:13:002022-01-11 17:36:56Delivering Work-at-Home from the Baja Nearshore

Recent Posts

  • Why U.S. Call Centers Should Have Bilingual AgentsWhy Call Centers In The U.S. Should Hire Bilingual Agents.March 30, 2022 - 3:37 am
  • What Makes A Great Outsourcing Partnership (and even friendship) February 2, 2023 - 8:44 pm
  • The New Age of Outsourcing: How Technology, and AI are Changing the Game January 25, 2023 - 5:24 pm
  • How to keep your operations costs low January 17, 2023 - 5:58 pm

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