Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market.

After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed. I would say that our mission was accomplished!

The event exceeded my expectations, especially as someone new to the business development world. The conference was amazingly organized, with incredible speakers and hosts who shared invaluable insights into customer experience.
I had the chance to meet many inspiring CX leaders and hear their perspectives on using AI to optimize the client’s experience without replacing the human touch.

This is particularly important since the main reason for customer disloyalty in the UK is poor service and a lack of personalized experiences. AI can help with many tasks, like basic T1 support or simple questions, but it’s essential not to replace human interaction in customer service.

It’s great to be part of a company that uses AI to enhance our processes instead of relying 100% on it. We use AI to help our new team members (Redialers) reduce their onboarding learning curves by providing hands-on experience before they start interacting with real clients. This makes them much more productive from the beginning.

Our QA staff benefits from timely feedback, helping our agents increase CSAT scores. We also use AI to help our new clients create efficient training programs, reducing training time and identifying areas that need more focus. The potential is HUGE! As Elder says, AI is not our enemy; we just have to learn how to use it effectively and I truly believe that.

Overall, I am very grateful for the opportunity to learn more about networking from the best, Jason Heil and Elder Gonzalez, and for everything I learned at the conference. I am super excited about what is to come for our Redial team now that we have opened the doors to new horizons in the UK.

In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion:

Enhanced Employee Well-being and Productivity

When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.

Broader Talent Pool

Inclusive companies attract diverse talent, driving innovation and improving problem-solving capabilities.

Positive Corporate Image

Companies prioritizing LGBTQ+ inclusion enjoy better reputations, enhancing customer loyalty and attracting socially conscious consumers.

Legal and Ethical Compliance

Promoting inclusion helps comply with anti-discrimination laws and aligns with ethical business practices, reducing legal risks and promoting a harmonious workplace.

Innovation and Creativity

Diverse teams bring unique perspectives, fostering creativity and driving business growth.

Importance of Inclusion and Open-mindedness

Inclusion and open-mindedness are vital for a thriving workplace. Celebrating differences encourages unique viewpoints and enriches workplace culture, driving the company forward.

In summary, LGBTQ+ inclusion enhances employee well-being, expands the talent pool, improves corporate image, ensures legal compliance, and drives innovation. Fostering an inclusive and open-minded workplace leads to sustainable success and a positive societal impact.

At Redial, we recognize the importance of having a diverse group of people working with us. We believe that fostering an inclusive and open-minded workplace leads to sustainable success and a positive societal impact.