Must have security certifications in the BPO industry
With the constant rise of new technologies, security in the BPO industry has become a matter of application and interest.
Outsourcing businesses having control over their security in their respective media is undoubtedly essential.
Additionally, ensures protection and reduces the percentage of incidents.
Computer security:
One of the types of security most companies invests in because of the ability to facilitate processes such as data processing and payments.
Computer security services give us the tools to create a digital structure.
This allows us to have a solid defense against possible attacks, like information theft.
And above all, it’s ideal for protecting personal data, banking, intellectual property, and health care information.
These attacks have been one of the most recurrent effects, particularly in small and medium-sized enterprises, since they do not have:
• Identification of risks.
• Implementation of cybersecurity systems.
• Training.
• Secured communications
Why do these security attacks arise, and why do they increase?
Unfortunately, the cyberattack business is highly lucrative.
In addition to that fact, criminal agents are constantly looking for a way to spy and steal information, so they turn to immoral channels to obtain their goals.
Considering that competition between actors can prove harmful, driving a desire to be at the top.
And the advent of new technologies also presents new opportunities for these harmful agents to take advantage of the means to abuse.
What to do about it?
Cyberattacks are highly penalized, and each entity has a series of laws and processes that promote the reduction of these events.
You may think that the elements mentioned above are complicated to apply.
Still, the reality is that we have many alternatives to choose from.
All according to the business’s budget, offering quality in protecting data such as emails, passwords, and financial aspects.
Redial BPO considers the importance of this issue, which is why we currently have two certifications.
PCI DSS certification:
PCI certification ensures data card protection through requirements such as:
• Installation of firewalls
• Encryption in data transmission
• Implementation of antivirus software
The PCI consists of a 4-level process and evaluates different elements from vulnerability management, network, information security, access control, monitoring & testing.
Of course, this is just a summary of everything that is evaluated.
The whole procedure itself guarantees a complete in-depth look into the company’s cybersecurity.
HIPAA certificate:
The Health Insurance Portability and Accountability Act (HIPAA) sets healthcare data protection standards.
Therefore, necessary for all companies that have access to or manage data with patients or people with insurance.
Applying different processes, from consultation to payments for medical procedures.
There are different mechanisms that this certificate implements to address any failure presented.
Redial BPO complies with these two certificates, guaranteeing security and protection to our clients.
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