Compare a Nearshore Call Center VS an Offshore Call Center

In today worlds outsourcing is common practice, as the cost of your operation continues to raise and you are looking to stay competitive in a fierce industry where the first contact is key to ensuring a client or potential customer is satisfied you may be wondering: “What is my best option to outsource my Call Center needs?”.

At RedialBPO we have the answer for you, a Near Shore Solution is effective, both in cost and quality, moving your operation is seamless, and with our considerable expertise in the field, we can guarantee that there will be no impact in this process or quality of service.

You may now be thinking: “That’s great, but what’s in it for me, what does my business earn from moving to a Near Shore operation instead of outsourcing to an Offshore?”.

We would need to first define what is Nearshore and Offshore:

Offshore

A Call Center or entity located outside of your geographical location, that is outside of your current time zone by considerable jumps (e.g.: India or the Philippines).

Nearshore

A Call Center or entity located inside of your geographical location can also be inside your time zone or very close to it. (e.g.: Mexico, Canada, South America, the Caribbean).

We can ensure you that a Near Shore solution is far more competitive to any Offshore Operation currently in the market, we have built a list of key items for your consideration on why RedialBPO is your best option for outsourcing your Call Center needs to a Near Shore Solution.

6 Key Factors for Choosing a Near Shore Call Center

Mi Casa es Su Casa:

Our Tijuana Call Center is just five minutes from across the border, Tijuana has a long history of direct interaction with the California region which has gone for more than a hundred years and with a strong and growing culture of Call Centers and Contacts Centers Industry which has been ongoing for more than twenty years, this means there is experience across the board that can be leveraged.

Large Pool of Experience:

With that said, at RedialBPO we ensure that we only pick out the best of the best from the available pool, our hiring process screens every candidate by making an extensive check of their current skills and their abilities in the Call Center industry.

This is what makes us the Best Call Center in the region, ensuring that the English language, Customer Satisfaction, Cultural Compatibility, and previous experience in the field are some of the main qualities of every agent working at RedialBPO.

Avoiding Culture Shock:

When we say that we are looking for Cultural Compatibility with all of our agents, our family at RedialBPO, we mean it. We look for people that are familiar with the language and culture to in order to avoid culture shock and barriers, bringing also the possibility of bilingual service, with English and Spanish, to your business at all times which can assist you in growing your market into a segment that currently covers approximately 14% of the population of the United States.

Service around the Clock:

Our main goal is to be there for you 24 hours, 7 days of the week, American and Mexican holidays have no impact on the availability of service while ensuring that be it a day, afternoon, or midnight someone is there to pick up the phone and deliver quality service with fast answers on every call.

Since we are inside the same global Time Zone as you this means that there is no need to make meetings, training, or other communication complicated or hard by putting awkward hours that may affect your operation when a critical item needs to be discussed or improved.

Ensuring you don’t break the bank:

Our costs keep your operation going and letting you grow as fast as you need in a very competitive market, with infrastructure that allows us to keep growing on par with your needs both in quality and service we can make sure that we have the right people, the right infrastructure and the right solution be it Inbound or Outbound in the fields of Telemarketing, Surveys, Lead Generation, Customer Service, Technical Support or other needs that you may require whenever you need them.

Spearhead in the Business:

At RedialBPO we ensure that quality and delivery are always the main objectives of our service, by keeping all of our Agents updated with the best practices of the industry, giving them constant training, feedback and ensuring that quality is always beyond your expectations we ensure that your clients and customers are beyond satisfied with the call and making them a return for more of your service.

Making your business grow is our main objective when you choose us as your Call Center Near Shore Partner.

After reading all of these key items the next thing in your mind may be: “That is great, how can I make this happen so that I can grow my business and stay competitive?”