In two weeks, Denver becomes the center of the DSO world. The 13th Annual Dykema DSO Conference opens July 15–17 at the Gaylord Rockies Resort, and Redial BPO will be there.

I’ve spent enough years in this industry to know which events matter and which ones are just badges and branded pens. Dykema isn’t the second kind. It’s where DSO owners, operators, and the investors backing their growth actually show up to talk shop — not just attend sessions.

Why We’re Going

Dental support organizations run on operational discipline as much as clinical quality. The back office — insurance verification, billing, patient communication, front-desk coverage — is often where growth gets bottlenecked, especially for groups scaling past a handful of locations.

That’s the conversation we want to have in Denver. Not a pitch — a real one, about where the operational strain shows up first as a DSO grows, and what’s actually worth outsourcing versus building in-house.

For context on where the industry’s head is at heading into the back half of 2026, Planet DDS’s 2026 Dental Industry Outlook Report — which includes commentary from Dykema’s own DSO Industry Group — is worth a read before the conference.

Meet Us in Denver

Representing Redial BPO will be me, Elder Gonzalez, VP of Client Services, alongside our CEO, Jason Heil. We’ll be on-site for the full three days, meeting with DSO leaders, emerging group founders, and the operators behind multi-location dental networks across our delivery teams in Mexico, South Africa, and the Philippines.

You’ll find us at Booth #2, or you can grab a slot on my calendar ahead of time so we’re not just trading business cards on the floor.

Find time to talk before the event →

What’s Worth Talking About in Denver

If you’re running operations for a DSO — or thinking about what affiliation means for your practice — here’s what I’d actually want to compare notes on:

• Where your team’s time is going. Is it client care, or is it chasing claims and re-keying the same patient data across systems?
• What breaks first as you scale. Most DSOs don’t feel the strain at 5 locations. They feel it at 25, when centralized functions either hold up or don’t.
• What’s actually worth centralizing. Not everything should move to a shared services model. Some of it should — the trick is knowing which.

These are the same questions behind a lot of the work we do in insurance verification for healthcare and dental organizations. If that’s a conversation you’re already having internally, Denver is a good place to compare notes with someone outside your four walls.

Let’s Connect at Dykema

If you’re attending the Dykema DSO Conference and want to talk before the agenda fills up, reach out ahead of time. Book a meeting directly on my calendar, or find me and Jason on LinkedIn.

See you in Denver.

Want to learn more about how Redial BPO supports healthcare and dental organizations or how insurance verification outsourcing fits into a growing DSO’s operations? Explore our services, or read how prior authorization outsourcing is helping healthcare practices cut denials.

Frequently Asked Questions

DSOs and dental groups are a core part of who we serve. As dental organizations scale, the operational and administrative load — particularly around insurance verification and back-office support — becomes a real constraint on growth. That’s the conversation we’re in Denver to have.

Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/